What are the responsibilities and job description for the Automotive Service Director - Rivertown Toyota position at Group 1 Automotive, Inc.?
Overview
Rivertown Toyota is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified SERVICE DIRECTOR to our team.
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
We offer Relocation Assistance to qualified candidates!
In addition to competitive pay, we offer our associates the following benefits:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Forecast goals and objectives for the department and ensure they are met.
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
- Hire, train, develop and motivate the service department staff and monitor their performance.
- Maintain daily sales and production records as required by dealership management.
- Develop and monitor budgets for the service department and keep dealership management informed of variances.
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Handle customer complaints tactfully, promptly, and with concern for the customer.
- Establish promotional service prices.
- Ensure proper repair techniques are being used.
- Schedule training as necessary to properly repair and service vehicles.
- Stay up to date on product changes and new products.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Other duties may be assigned by management.
Qualifications
- At least 3 years of automotive service management experience Toyota brand preferred
- Sales driven background.
- High CSI and customer focused.
- Experience managing 10 employees preferred.
- CDK experience a plus.
- Ability to work independently and be self-motivated.
- Great attitude with high-energy personality.
- Professional appearance and work ethic.
- Ability to work well in a process driven environment.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
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