What are the responsibilities and job description for the BDC Customer Service Agent - Rivertown Subaru position at Group 1 Automotive, Inc.?
Overview
Rivertown Subaru
CONSIDER A CAREER WITH US!
Rivertown Subaru is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified BDC Customer Service Agent to our team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
In addition to competitive pay, we offer our associates the following benefits:
- Health, Dental & Vision Insurance
- Life & Disability insurance
- 401(k) plan with company match
- Paid Vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Answer inbound sales phone calls, gather contract information, add prospect to Elead with notes that accurately reflect the conversation.
- Respond to leads and chats in timely and professional manner with proper grammar, spelling and punctuation.
- Follow up on, phone inquires and past customers to drive dealership traffic.
- Assertively pursue a dialog with each assigned prospect by phone, email and text.
- Prospect our existing customer base to identify and cultivate sales opportunities and promote retention and brand loyalty.
- Call through unsold showroom traffic, uncover the primary reason they chose not to buy during their visit and communicate that to management
- Build rapport with each prospect, identify customer's needs, and provide the customer with tools and information needed to make a purchase decision.
- Actively communicate with Sales Manager to ensure each customer's needs have been met and notes are accurate and up to date.
- Earn and maintain BDC Representative and Sales Consultant certification with Toyota
- Organizer must be up to date and all tasks completed daily
- Maintain and outbound call average of 80 or more calls per day
- Maintain strong understanding of the dealership's vehicles, promotions, and services to provide accurate information to customers
Qualifications
- 1 year previous experience in a call center, customer service, or automotive BDC preferred
- Strong communication and active listening skills
- Ability to multitask and manage a high volume of calls and emails
- Proficiency in CRM software (eLeads) and basic computer skills
- Goal-oriented and motivated by performance-based incentives
- Professional, friendly, and persuasive demeanor
Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career and join the best company in automotive retail. Apply today or refer a qualified friend!
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
We are an Equal Employment Opportunity Employer
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