What are the responsibilities and job description for the BDC Representative / Call Center Agent - Mercedes-Benz of Hilton Head position at Group 1 Automotive, Inc.?
Overview
CONSIDER A CAREER WITH US!
SELL EXCITEMENT - SELL HONDA !
COME AND ENJOY WORKING ON THE BEAUTIFUL ATLANTIC COASTAL PLAIN!
We are MERCEDES BENZ OF HILTON HEAD, a part of the fast growing Group 1 Automotive, a leader in automotive retail and service. We are looking to add talented Internet Sales Department and Incoming Phone Sales Agents to our team of professionals.
Due to customer demand our dealership is expanding so we need to add a Internet Sales Department and Incoming Phone Sales Agent to work with our award-winning team representing the Mercedes Benz brand!
Our Internet Sales Department and Incoming Phone Sales Agents should be passionate about customer service and enjoy interacting with people throughout the working day. Automotive vehicle sales experience is not required. We are looking for outgoing individuals that can interact with our customers via phone and email.
Starting pay $16.00 per hour Plus Bonuses.
In addition to competitive pay, we offer...
- Health Insurance
- Dental insurance
- Vision, Life, Disability insurance
- 401(k) plan with company match
- Paid vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Handle inbound leads (phone, internet) and direct to appropriate contact
- Contact present customers (phone, email) to maintain and improve customer loyalty
- Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through
- Work with sales department to develop sales strategies and techniques
- Research and stay current in consumer and industry trends
- Communicate industry news and trends to management and dealership employees
- Outstanding Customer Service
Qualifications
- Auto dealership retail experience a plus
- Auto dealership Internet or Business Development Center (BDC) experience
- Previous call center experience a plus
- Superior communication and customer service skills
- Excellent follow-through skills
- Solid working knowledge of the Internet
- Familiarity with automotive financing
Maintaining a positive, can-do attitude
Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
We are an Equal Employment Opportunity Employer
Salary : $16
