What are the responsibilities and job description for the Remote Customer Service Coordinator - Houston position at Group 1 Automotive, Inc.?
Overview
Remote Call Center Opportunity with Houston Based Group 1 Automotive!
Group 1 Automotive is seeking Remote Service Coordinators who can delight our customers with the most courteous and attentive treatment. If you live in the Houston-area, apply today and upgrade your career with Group 1 Automotive!
Why join our team? Click on link below!
Group 1 Automotive, Inc. is an international, Fortune 300 automotive retailer with 199 dealerships located in the U.S. and U.K. The company offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our core values of Integrity, Transparency, Professionalism, Teamwork and Respect now is the time to accelerate your career with the best company in the retail automotive industry. Apply today or refer a qualified friend.
We offer:
- $15 per hour plus overtime
- up to $950 Monthly Performance Bonus
- $80 Monthly Technology Allowance
- $300, $500 or $800 Employment Referral Bonus depending on position
- $100 Vehicle Referral Bonus
- Annual Reviews and performance based Pay Increases
- Performance based Paid Days Off
- Employee discounts for vehicle Purchase, Maintenance, Repair, Restoration
- Paid Training
Responsibilities
What you will do:
- Answer 100 or more inbound customer calls per day
- Schedule 50 or more service appointments per day for customers who need mechanical Maintenance and Repair
- Respond to Vehicle Status, Service Pricing, Warranty, Roadside Assistance, Complaints or other Automotive inquiries
- Direct non-service appointment calls to the appropriate Dealership personnel
- Utilize multiple computer programs to reference dealership information, customer profiles, and manufacturer guidelines
- Support 150 U.S. Dealerships, 30 Collision Centers in 17 States that represent 30 automotive brands in Domestic, Import and Luxury segments
- Learn about the retail Automotive industry at enterprise-scale for Service, Parts, Collision and Sales operations
Qualifications
Basic Qualifications:
- Available to work Monday - Friday and Rotating Saturdays
-
- 6:30am – 3:30pm
- 7:00am – 4:00pm
- 7:30am – 4:30pm
- Must live in the greater Houston metropolitan area.
- Must have at least 6 months recent customer service experience
- High speed internet connection of > 20 mbps Upload and > 20 mbps Download
- Quiet home office suitable for remote call center, customer service work
- Ability to troubleshoot technical issues with desktop PC’s, VPN access, internet modems & routers, phone systems, etc.
- Superior time-management and multi-tasking skills
Preferred Qualifications:
- Excellent verbal & written communication skills
- Bilingual fluency in English and Spanish.
- Familiar with automotive terminology and vehicle components.
- Capable of delivering quality results at all times
- Excellent customer service and complaint resolution abilities
- Perfect attendance and punctuality record
- Strong work ethic with a high sense of urgency to get the job done (1st call resolution)
- Advanced knowledge of Google, YouTube and other web search tools
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
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Salary : $15
