What are the responsibilities and job description for the Service Owner Loyalty Manager - Bob Howard Chevrolet position at Group 1 Automotive, Inc.?
Overview
Bob Howard Chevrolet is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Service Owner Loyalty Manager to our team.
Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
Compensation and Benefits:
- Base Salary Plus Commission
- Health insurance
- Dental insurance
- Vision, Life, Disability insurance
- 401(k) plan with company match
- Paid vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities:
- Meet and greet customers promptly in a professional and courteous manner.
- Liaison between the service and sales department.
- Handle outbound customer calls.
- Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
- Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
- Learn to overcome objections.
- Follow all company policies and procedures.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
- Make daily follow up calls to customers who have service concerns in attempt to resolve any concerns.
- Work closely with the service drive team to ensure things run efficiently.
- Engage with customers waiting for their vehicles in the customer lounge.
Qualifications:
- Sales experience is preferred.
- Confidence in your ability to be successful.
- Outstanding communication skills both verbal and written.
- Professional appearance and outstanding work ethic.
- Great attitude with a high-energy personality.
- Superior customer service skills.
- A desire to work in a commission, performance-based, environment.
- Self-starter and self-motivated.
- Ability to work well in a process-driven environment.
- Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
- High School Diploma or equivalent
All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and hair follicle drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
