What are the responsibilities and job description for the Warranty Manager - Business Support Center position at Group 1 Automotive, Inc.?
Overview
6161 Rothway Street
Houston, Texas 77040
The Business Support Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Warranty Manager to our team. Group 1 Automotive, Inc. is a Fortune 300 company with over $18 billion in annual revenues in 2023. The company owns and operates 200 automotive dealerships, 267 franchises, and 40 collision centers in the United States and the United Kingdom that offer 35 brands of automobiles.
In addition to competitive pay, we offer our associates the following benefits:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Vacation and Sick Time
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Leads the centralized warranty function at the Business Support Center providing warranty compliance for all US dealerships.
- Manages warranty compliance as it applies to Service Managers, Service Advisors, Warranty Administrators and Fixed Operations Managers.
- Knowledge of claims coding and submission; troubleshooting claims
- Understanding of dealer processes and applying this towards analysis and recommendations
- A thorough understanding of warranty compliance policies and procedures.
- Follows and delivers proven training strategy as well as warranty training to employees to support their claims submission
- Monitors dealership performance and follows up as needed
- Maintains communication with management as well as dealership personnel
Qualifications
- Greater Houston Area candidate preferred, not required!
- Substantial retail automotive service management experience, warranty administration, service advisor
- Knowledge of all aspects of in-dealership operations
- Strong presentation, facilitation, persuasion, and motivational skills.
- Intermediate to advanced level of proficiency in Word, Excel, and Power Point
- Exceptional organizational skills for proactively leading people, developing schedules and documenting work
- Strong communication skills (verbal and written)
- High personal level of ethics
- Detail oriented, quantitative analysis, multi-tasking/prioritizing
Possess a sense of urgency in completing tasks
Understand the dealer audit process
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
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Salary : $18
