What are the responsibilities and job description for the KERING EYEWEAR Customer Service Specialist - KA Channel position at Groupe Kering?
Summary
Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.
Job Description
We are currently seeking a Customer Service Specialist for our office in Bridgewater (NJ) who will be part of our Regional Sales Operations Team.
Mission
- Manage the order to cash flow of the assigned customer portfolio in a timely and accurate fashion
- Build a strong partnership with the sales team in order to deliver customer service excellence
- Ensure compliance with sales business policies
Key Responsibilities
- Portfolio Management, monitor, confirm and maintain customer’s orders to ensure accuracy.
- Manage customer master data ensuring timely maintenance, accuracy, completeness and integrity of all data
- Manage order flow from order acquisition to order entry to delivery in compliance with SLAs
- Produce daily/weekly sales reports by using BI and/or excel pivot tables, templates, formulas to analyze and manage the open order portfolio proactively
- Manage delivery flow by liaising directly with Planning, Logistics, Credit and Sales whilst acting as first point of contact in the event of queries/issues/escalations
- Manage backorders consistently and proactively while ensuring a clean portfolio at all times
- Manage goods returns and RA(PNA) corrections in compliance with the KA Return Policy
- Act as customer’s first point of contact in case of commercial, logistics, product claims as well as any other ad-hoc queries
- Provide Sales/Customer-related reporting to the benefit of both Sales team and Customer
- Devise, implement and enhance customer service-related procedures, processes and systems
- Support sales events such as market weeks, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution as and when needed
- Participate to ad-hoc channel-related projects
Experience
- 2-3 years of proven work experience in an Account Management environment within Key Accounts
- Proven customer facing experience
Desired Qualifications
- 2-4 year Degree in Business Management
Technical Skills
- Knowledge of Key Account business module (order-to-cash flow) is a plus
- Strong commercial orientation
- Knowledge of Microsoft Office (Word, Excel, Power Point) intermediate level required.
- Knowledge of SAP intermediate level required
- Highly organized, with the ability to adapt quickly to changing priorities.
- Ability to multi-task and thrive in a fast-paced environment
Competencies
- Self-starter with strong communication skills
- Analytical and organized
- Problem solver
- Customer-oriented
- Results-driven
- Negotiation-oriented
- Team player
- Passionate and enthusiastic
- Curious, innovative, out-of-the-box thinker
Why working with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2025-05-05
Schedule
Full time
Organization
Kering Eyewear USA Inc.
