What are the responsibilities and job description for the Field Technician position at Groupe SEB USA?
What we will achieve together :
Join our dynamic team as a Field Technician and play a crucial role in delivering top-notch support and solutions to our clients. This position offers an exciting opportunity to work hands-on with cutting-edge technology in diverse environments, ensuring optimal performance and customer satisfaction. If you are a problem-solver with a passion for technology and a knack for working independently, we invite you to bring your expertise to our growing company.
Key Responsibilities
- Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations
- Ensure proper operation of equipment by performing regular maintenance and repair activities
- Record detailed reports of all maintenance activities and repairs
- Gather and analyze data from environmental sensors
- Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training
- Perform quality assurance tests and inspections
- Follow safety procedures and regulations
- Perform pre- and post-job inspections of equipment
- Maintain accurate and up-to-date records of maintenance activities
- Troubleshoot and repair systems in accordance with manufacturer's service standards
- Develop and implement a customized preventative maintenance plan based on assessment of customer's site, volume, and needs
- Regular communication with administration and field service team
Bring your competencies :
- High school diploma or equivalent; associate degree or technical certification preferred.
- Proven experience as a field technician or similar role.
- Strong technical knowledge in relevant industry equipment and software.
- Ability to read and interpret technical manuals and (electrical and hydraulic) schematics
- Proficiency with diagnostic tools and equipment, including a multimeter (AC/DC voltage, amperage, ohms).
- Excellent problem-solving skills and attention to detail.
- Strong communication skills for interacting with clients and team members.
- Ability to work independently and manage time effectively.
- Valid driver's license and a clean driving record.
- Willingness to travel frequently and work flexible hours.
- Physical ability to lift and carry heavy equipment.
- Familiarity with safety protocols and procedures.
- Basic computer skills, including proficiency in Microsoft Office Suite.
- Ability to maintain accurate records and documentation.
- Strong customer service orientation.
Physical Requirements:
- Retail foodservice location that requires basic knowledge of the food and safety and food hygiene
- Ability to travel overnight and flexibility to travel to and from multiple locations (possible weekends)
- Repetitive lifting of up to 75 pounds
Overview:
- Type of employment: Full time - Non-Exempt
- Workplace type: On-site at customers' businesses / Travel / Opportunity to travel to different state on project basis
Why SEB Professional North America?
Whether working in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits.
- Medical, Dental and Vision insurance - Generous Employer Contribution
- Competitive 401(K) program w/ 9% employer contribution
- On-site Gym
- Life insurance
- 12 Paid Holidays
- Other voluntary benefits and discounts programs
Equal Employment Opportunity (EEO)
SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.
Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment Opportunity Posters
