Guest Happiness Coordinator for Luxury Salon and Wine Bar

Guest Happiness Coordinator

Georgetown, Texas

About Grow:

At Grow Salon Wine Bar, we believe in crafting an extraordinary experience for every guest. From the moment they walk through our doors to the time they leave feeling beautiful and cared for, Guest Happiness is at the heart of everything we do. Our team is passionate, professional, and committed to delivering exceptional service — all in a beautiful, welcoming environment.

About the Role:

As a Guest Happiness Coordinator, you are the face and first impression of Grow. Your role is to ensure that every guest feels warmly welcomed, beautifully cared for, and genuinely valued throughout their entire salon experience. You’ll handle check-ins, scheduling, service support, and client communications with positivity, polish, and professionalism — all while helping to keep our front desk and salon floor running smoothly.

Responsibilities:

• Welcome and check-in guests with warmth, professionalism, and a smile
• Manage client scheduling, confirmations, and adjustments using our online booking system (Boulevard)
• Maintain a polished, tidy, and welcoming front desk and lounge area
• Handle service checkouts, retail sales, and guest loyalty programs
• Communicate service offerings, retail promotions, and salon policies clearly and positively
• Collaborate with stylists and leadership to support a seamless guest experience
• Respond to phone calls, emails, and text messages promptly and graciously
• Help troubleshoot minor scheduling or guest experience issues with a solutions-oriented mindset
• Assist with salon upkeep tasks as needed to maintain a beautiful environment

Qualifications:

• Previous experience in hospitality, customer service, or salon/spa front desk strongly preferred
• Outstanding communication skills, both written and verbal
• Friendly, outgoing, and positive demeanor — even under pressure
• Organized, detail-oriented, and able to multitask gracefully
• Professional appearance and polished presentation
• Comfortable using technology and booking software (training provided)
• A true team player who brings good energy to the team and the guests

Bonus Points If You:

• Have experience with salon operations or luxury customer service
• Are passionate about beauty, wellness, or guest experience industries
• Love making people feel special and seen

Schedule & Compensation:

• Part-time or full-time opportunities available
• Compensation:
• $10/hour while in supervised training
• $15/hour once trained and operating independently
• Opportunity to grow to $18–$20/hour based on performance, reliability, and leadership within the Guest Happiness Team
• Additional opportunities for retail sales commissions and performance bonuses
• Access to education, team perks, and career growth pathways

Why Join Grow?

• A positive, uplifting team culture rooted in kindness and excellence
• A stunning, thoughtfully designed space to work in
• Opportunities for ongoing education and professional growth
• A supportive leadership team that truly values YOU

Ready to create happiness every day?
Apply today and help us grow the most beautiful salon experience in Georgetown.

Job Types: Full-time, Part-time

Pay: $10.00 - $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $10 - $20