Front Counterperson

Grow West Organics, Ukiah is seeking a customer oriented team member responsible for relaying incoming telephone calls, greeting visitors in a professional manner and performing various clerical duties by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Answers multi-line telephone, takes accurate messages and relays telephone calls to the appropriate person.*

2. Enters purchasing information in computer and generates related reports for inventory control purposes.*

3. Performs daily billing functions; generates invoices for mailing and initiates shipping orders for back orders.*

4. Prepares bank deposits from cash, check and credit card remittances daily.*

5. Maintains adequate inventory levels by monitoring and replenishing as necessary.*

6. Maintains files in an organized and accessible manner to include updating information, purging files on a regular basis and creating new filing systems, as needed.*

7. Tracks delivery orders on computer to ensure timely delivery and expedites orders as required.*

8. Greets and screens incoming visitors/customers in a professional manner and promptly notifies appropriate person of their arrival.*

9. Receives and responds to inquiries and complaints via telephone, mail or in person, and process information in an efficient manner.*

10. Operates standard office equipment to include: multi-line telephone system, facsimile machine, photocopy machine, calculator, and computer/printer.*

11. Receives and signs for packages, and delivers to the appropriate person promptly.*

12. Responsible for lifting boxes of invoice paper, lifting and stocking computer paper and lifting boxes of envelopes.*

13. Provides administrative support for special projects to include research, compiling data and preparation of summary reports based on results.*

14. Files and retrieves files and records each day.*

15. Maintains a professional office environment and promotes a positive image.*

16. Contacts appropriate company for necessary maintenance or service on office equipment.*

17. Makes necessary changes to time cards to ensure accuracy for payroll processing.*

18. Performs other related duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel, Merchant Ag, Microsoft Edge and OnePoint.

Education/Experience:

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Skills:

Oral Communication Skills

Written Communication Skills

Interpersonal Skills

Telephone Etiquette

Diplomacy

Organization

Planning

Professionalism

Time Management

Computer Literacy

Keyboard Skills

Negotiation

Customer Relations

Customer Service

Supervisory Skills

Math Aptitude

Presentation