What are the responsibilities and job description for the Fulfillment Manager position at Grower Direct Farms?
COME GROW WITH US!
Grower Direct Farms’ commitment to the constant improvement of our team and processes, coupled with the successful implementation of the latest greenhouse technology systems, has allowed us to become the 32nd largest bedding plant grower in the USA. Today we’re proud to ship our products to more than 200 retail locations throughout New England each year.
Grower Direct Farms, located in Somers, CT, is looking for a Fulfillment Manager to join our team!
Official Title: Fulfillment Manager
Job Function: Perform the day-to-day management of the order fulfillment process while effectively communicating with both sales and inventory departments.
Organizational Structure: Reports to Operations Manager
Performance Evaluation: Performance measured by the employee’s execution of the Key Performance Indicators
Essential Duties:
- Manage the order fulfillment process.
- Work with your team and utilize your employees to their full potential.
- Prepare / pre-set all necessary tools and equipment required to complete orders.
- Manage the receiving area day-to-day with inbound deliveries.
- Ensure the deliveries are received by priority.
- Ensure the order fulfillment and receiving process contributes to meeting this company’s strategic objectives as listed below:
- Product Excellence / Growth / Profitability
- Coordinate with leadership, peers, and sales and inventory departments to maintain daily operational flow.
Daily Responsibilities:
- Utilize equipment effectively to execute order fulfillment tasks successfully.
- Identify the priorities each day to achieve successful goals.
- Work with the plastic storage area and receiving area to ensure proper flow of received materials.
- Collaborate with production leadership and Operations Manager to utilize the labor effectively.
- Communicate your plan for successful completion each week to the manager.
- Communicate any mechanical or equipment problems to the Operations Manager.
- Work with Transportation Manager and Inventory team to ensure orders are pulled adequately and accurately.
Core Function Categories:
- Order Fulfillment Management – 70%
- Receiving area / Plastic storage management – 20%
- Planning / Preparation – 5%
- Cleanliness / Housekeeping / Upkeep of the greenhouse– 5%
Key Performance Indicators (KPI’s)
- Labor Utilization
- Ensure employees are picking orders accurately by effective communication with inventory and sales teams as well as the Operations Manager.
- Capture (Spot Check / Update carts per person per hour) CPPPH formula to ensure that each picking team is performing adequately and timely and report the result to the Operations Manager via email each time.
- Process Execution
- Ensure forklifts and electric tuggers are charged / fueled / washed and ready and report via daily operations checklist.
- Collaborate with Leadership team regarding the order-picking plan for the week -process will be executed through daily team meetings.
- Coordinate with Inventory / Shipping / Sales teams to ensure the order fulfillment plan is being executed in accordance with current needs of each department.
- Efficiency of Receiving
- Prioritize incoming received goods in conjunction with office manager and the forklift operator.
- Be aware, establish a plan and act on any returned product from customers.
- Identify the reason for return – create a plan of action.
- Reuse or recycle depending on reason for return.
- Report to Operations Manager for root cause analysis.
- Organization of the receiving area – ensure the receiving dock and storage area are kept free and clear of debris or buildup to ensure a smooth receiving process. This process will involve clear communication with the Facilities Manager and Operations Manager to monitor and control.
Additional Goals and Comments:
- Communicate with your team, your peers, and leadership.
- Raise your hand.
- Ask Questions.
- Recommend new ideas to the team.
- Stay focused / remember our strategic objectives.
What We offer:
Hourly Full Time Non-Exempt Position
Friendly, family-oriented work environment
Competitive pay
Medical, Dental Vision and Life insurance after 60 days of employment
401(k) retirement plan with employer match
Paid Time Off
Product discount
Notice:
We are an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. We are a Drug Free Workplace. EEOC/M/F/D/V
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