Pediatric Dental Office Manager

Job Title:

Office Manager

Position Summary:

The Office Manager is responsible for overseeing the day-to-day operations of the dental practice, ensuring smooth and efficient workflows, high-quality patient care, and effective staff management. This role includes scheduling, billing, financial collections, customer service, team leadership, and compliance with industry regulations. The Office Manager plays a key role in fostering a positive and professional work environment while implementing the Entrepreneurial Operating System (EOS) to drive continuous improvement and achieve the practice's goals.

Key Responsibilities:

- Operations Management: Oversee daily office functions, ensuring efficient patient flow, staffing, and resource allocation. Implement and monitor Standard Operating Procedures (SOPs) to optimize productivity and meet office goals.

- Staff Leadership & Development: Manage staff schedules, delegate tasks, and foster a positive work culture. Provide training, coaching, and performance feedback to ensure continuous staff growth and engagement.

- Financial Oversight: Manage billing, financial collections, and revenue cycle processes. Monitor accounts receivable, ensure timely insurance claims and payments, and assist in budgeting and cost management.

- Patient Relations & Service Excellence: Ensure exceptional patient service by maintaining a friendly and welcoming atmosphere. Address patient concerns promptly and seek feedback to enhance satisfaction. Promote positive patient reviews and engagement.

- Compliance & Risk Management: Ensure compliance with all legal and regulatory requirements, including OSHA and HIPAA. Conduct regular audits and safety checks to minimize risks and maintain a safe work environment.

- Communication & Collaboration: Maintain open communication with team members, Regional Managers, and HR. Collaborate on strategic initiatives and share updates during meetings to align operations with the practice's long-term goals.

- Continuous Improvement: Lead efforts to streamline office processes using EOS, ensuring alignment with the practice's vision and mission. Track progress on goals, identify obstacles, and drive solutions to improve efficiency and service delivery.

Skills & Competencies:

- Strong leadership, organizational, and time-management skills.

- Excellent communication and interpersonal abilities.

- Ability to handle multiple priorities and adapt to changing needs.

- Knowledge of dental office operations, billing, and third-party insurance processes.

- Ability to foster a culture of accountability, professional growth, and teamwork.

Qualifications:

- Proven experience in office management, preferably in a healthcare or dental setting.

- Knowledge of dental office procedures, compliance regulations, and financial management.

- Proficiency in office software, spreadsheets, and scheduling systems.

- Strong problem-solving and decision-making abilities.

Organizational Goals:

- Achieve operational efficiency, financial goals, and high patient satisfaction.

- Foster staff engagement, continuous learning, and professional development.

- Ensure full compliance with industry standards and promote a culture of safety and risk management.

- Drive continuous improvement through the effective use of EOS.

Job Types: Full-time, Part-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• No weekends

Experience:

• Administrative experience: 1 year (Required)
• dental: 1 year (Required)

Ability to Commute:

• Huntersville, NC 28070 (Required)

Work Location: In person

Salary : $22 - $25