What are the responsibilities and job description for the Experts Operations Manager position at Growthspace?
Growthspace is looking for a highly motivated and detail-oriented Experts Operations Manager to take ownership of our expert community and ensure seamless operational execution. In this role, you will be the focal point for all expert-related processes, driving efficiency, scalability, and engagement. You’ll collaborate with cross-functional teams, optimize workflows, and implement best practices to enhance our expert network and its impact.
Responsibilities:
Responsibilities:
- Ensure all operations unit-wide initiatives are carried on in an appropriate, cost-effective way.
- Improve operational management systems, processes and best practices
- Formulate strategic and operational objectives in accordance with goals and targets
- Work in collaboration with interface teams
- Work with and serve Growthspace experts community goals
- Implement unit’s SaaS tools
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts as per each running initiative
- Perform quality controls and monitor production KPIs
- Find ways to increase the quality of customer service.
- 4 years of experience as an Operations Manager or similar role in a fast-growth companies
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
- Previous experience in complex operations or organizations
- Knowledge of organizational effectiveness and operations management
- Proven ability to build scalable and highly effective processes.
- Excellent English skills, both written and spoken (Native or mother-tongue level) - A must
- Experience in building training and onboarding programs
- Experience in facilitating webinars
- Experience from B2B, SaaS company – an advantage
- Degree in Business, Operations Management, or related field
