What are the responsibilities and job description for the Customer Success Manager (Contract-to-Permanent) – Future Customer Success Director position at Growzz?
About Us:
Growzz is a game-changing SaaS startup reshaping a global industry. Our platform revolutionizes how retailers and consumer goods companies collaborate, transforming business planning processes to drive growth and efficiency. With 2025 set to be our scale-up year, we are bringing hundreds of enterprise clients on board... and we want you to be a key part of this thrilling journey.
Why Join Us?
- Lead the Charge: Shape and scale our customer success function as we onboard hundreds of enterprise clients.
- Career Growth: Fast-track your career from Customer Success Manager to Customer Success Director.
- Innovative Environment: Join a startup that's reshaping business planning between prestigious retailers and consumer goods companies.
- Impact: Work with the deepest experts in the industry to pioneer the deployment of a global solution
Role Overview:
We’re seeking an ambitious, strategic, and adaptable Customer Success Manager who is ready to rapidly evolve into a Customer Success Director. This is a contract-to-permanent role, offering the opportunity to prove your impact and transition to a long-term leadership position. You will own the customer journey, working to onboard enterprise clients to our platform and deliver value and drive success from day one. As a generalist, you’ll help shape and scale our US customer success function, ensuring it meets the evolving needs of our growing client base.
Key Responsibilities:
- Customer Onboarding: Lead and optimize the onboarding process for new enterprise clients, setting the foundation for long-term success.
- Customer Success Strategy: Develop and implement strategies that ensure client satisfaction, engagement, and retention.
- Relationship Management: Build and maintain strong, strategic relationships with senior stakeholders at retailers and consumer goods companies.
- On-Site Engagement: Visit a lead customer site in North Carolina regularly to strengthen relationships and deliver tailored training and support.
- Remote Collaboration: Manage interactions with enterprise clients throughout the US, and collaborate with the rest of the team based in Europe.
- Training & Support: Conduct tailored training sessions and provide ongoing support to empower clients.
- Performance Insights: Analyze client usage to track engagement, identify opportunities, and provide actionable insights.
- Feedback Loop: Collaborate with product and development teams to help define product enhancements.
- Team Leadership: Help shape and develop the customer success team, laying the groundwork for future growth.
What We’re Looking For:
- Enterprise SaaS Expertise: You understand the complexities of supporting enterprise clients with sophisticated SaaS solutions.
- Industry Knowledge: You have experience working with commercial functions in retailers or consumer goods companies.
- Self-Starter: You’re proactive, resourceful, and capable of leading initiatives with minimal oversight.
- Generalist Mindset: You’re adaptable and comfortable wearing multiple hats to solve problems and drive results.
- Exceptional Communicator: You can build trust and convey complex ideas clearly to diverse audiences.
- Startup Experience: You’ve worked in a startup environment and thrive in fast-paced, dynamic settings.
- Strategic Thinker: You see the big picture and know how to execute tactical steps to achieve it.
Why You’ll Love This Role:
- High Impact: Be a driving force in a company that’s transforming a global industry.
- Rapid Career Growth: Fast-track your journey to a director-level role.
- Supportive Culture: Join a passionate, innovative, and collaborative team.
- Remote Flexibility: Work from home with some travel to North Carolina.
How to Apply:
If you’re ready to elevate your career, we want to hear from you. Submit your resume and a cover letter detailing your experience and why you’re excited about this role.
Join us as we transform the way retailers and consumer goods companies collaborate!