What are the responsibilities and job description for the BRANCH MANAGER position at GRS Lawn?
We are looking for a Full-Time Branch Manager in the Stamford, CT area. Our ideal candidate has a solid understanding of business, strong leadership skills, and excellent customer relations abilities. You can motivate and inspire your teams while maintaining strong client relationships!About the Role : The Landscape Branch Manager will act as a primary point of contact for clients, providing exceptional service to meet their needs and foster long-lasting relationships that enhance customer retention. Additionally, the Branch Manager will play a key role in helping the branch achieve its revenue targets. The ideal candidate must be proficient in managing job sites, overseeing personnel and crews, and handling equipment effectively.ResponsibilitiesDevelop and maintain long-term relationships with key clients, communicating with them regularly. Inspect key client properties to monitor their performance and overall quality of service. Ensure annual renewal of existing accounts. Coordinate and manage client service teams effectively. Assume full responsibility for the branch's Profit and Loss (P&L) statement. Collaborate with the Controller to accurately track branch performance and develop annual budgets for the branch. Ensure timely and accurate billing processes are in place. Ensure all contracts are executed properly. Safeguard the proper use and maintenance of all branch assets. Identify staffing needs and implement recruitment strategies. Monitor the branch's safety record and implement methods to improve workplace safety practices. Guide and monitor the performance of Account Managers and Operations Managers. Implement and enforce company policies and procedures as established. Drive the development of new contract and enhancement sales processes. Ensure that new sales goals for the branch are properly budgeted. Collaborate with the Business Developer to meet or exceed sales goals. Identify potential clients to reach sales targets and communicate these to the Business Developer. Understand and accurately estimate job requirements. Ensure proper documentation is completed for all employee changes. Communicate with, counsel, train, discipline, evaluate, and develop growth plans for employees. Contribute to achieving operational objectives in grounds management by providing information and recommendations for strategic planning and reviews. Prepare and implement production, quality, and customer service standards; resolve problems and determine improvements. Work effectively in a fast-paced environment while maintaining a high sense of urgency. Uphold company policies, procedures, and core values at all times. Qualifications10 years of commercial landscape experience2 years of Landscape Branch Management experienceRequired SkillsLeadershipEthical ConductTech SavvyFinancial AcumenOrganizational SkillsProject ManagementSnow RemovalLandscape MaintenanceSalary commensurate with experience.
