What are the responsibilities and job description for the Olo Consultant position at GRUBBRR®?
Job Title: Olo Consultant
Location: Remote - Part Time
About GRUBBRR
GRUBBRR is at the forefront of self-ordering technology, revolutionizing the way commerce is transacted. As a fast-growing fintech startup, we’re partnering with some of the world’s most recognizable brands and making waves in the industry. Our award-winning solutions are transforming how customers interact with businesses, and we’re inviting you to join us on this exciting journey.
Position Overview: GRUBBRR is seeking a highly skilled and experienced Olo Consultant to join our team. In this role, you will work closely with internal stakeholders and clients to implement, optimize, and provide expert guidance on Olo's delivery management platform and integrate it into GRUBBRR’s self-service solutions. The ideal candidate will have a deep understanding of Olo’s capabilities and a strong background in the restaurant technology space, with an ability to help clients maximize the value of their Olo integration.
Key Responsibilities:
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Location: Remote - Part Time
About GRUBBRR
GRUBBRR is at the forefront of self-ordering technology, revolutionizing the way commerce is transacted. As a fast-growing fintech startup, we’re partnering with some of the world’s most recognizable brands and making waves in the industry. Our award-winning solutions are transforming how customers interact with businesses, and we’re inviting you to join us on this exciting journey.
Position Overview: GRUBBRR is seeking a highly skilled and experienced Olo Consultant to join our team. In this role, you will work closely with internal stakeholders and clients to implement, optimize, and provide expert guidance on Olo's delivery management platform and integrate it into GRUBBRR’s self-service solutions. The ideal candidate will have a deep understanding of Olo’s capabilities and a strong background in the restaurant technology space, with an ability to help clients maximize the value of their Olo integration.
Key Responsibilities:
- Serve as the primary point of contact for Olo-related inquiries, troubleshooting, and best practices
- Manage the end-to-end implementation process of Olo for new clients, ensuring seamless integration with GRUBBRR’s self-ordering systems
- Requirements gathering, configuration, and supporting Olo menu management.
- Provide expertise and support to clients to optimize the use of Olo's delivery and online ordering solutions in conjunction with GRUBBRR technology
- Collaborate with GRUBBRR’s internal teams (Product, Engineering, and Support) to ensure Olo integration runs smoothly and troubleshoot any issues that arise
- Regularly review and evaluate client performance metrics and recommend improvements for better efficiency, performance, and customer satisfaction
- Provide ongoing post-implementation support to ensure clients are utilizing the Olo platform effectively
- Proven experience in Olo implementation, support, or consultancy, preferably within the restaurant or hospitality industry
- Previous experience within Olo menu management
- Strong understanding of Olo’s platform and how it integrates with point-of-sale (POS) systems, delivery services, and other restaurant technologies
- Familiarity with self-ordering kiosks, online ordering systems, and restaurant management software
- Excellent problem-solving skills and the ability to troubleshoot technical issues
- Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical stakeholders
- Ability to work independently and manage multiple projects simultaneously
- Experience with customer success, client training, and post-implementation support
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field is a plus
- Experience with GRUBBRR technology or other restaurant service platforms
- Familiarity with integration tools and APIs
- Project management experience and/or certification
- Self-Service Kiosks: Sleek, intuitive designs that enhance the customer experience
- Contactless Ordering Systems: Fast and convenient ways to order with ease
- Point-of-Sale Systems: Powerful tools for seamless transactions
- Mobile & Online Ordering: Meeting customers wherever they are
- Kitchen Display Systems: Streamlining back-of-house operations
- Digital Menu & Progress Boards: Engaging, real-time updates for customers
- AI-Powered Self-Checkout: Leveraging computer vision for an effortless checkout experience
- Advanced SaaS Analytics: Driving smarter decisions with machine learning and big data insights
- Amazing Culture & People: A fun, collaborative team united by a passion to succeed
- Be an Industry Leader: Work with cutting-edge products shaping the future of commerce
- Exceptional Leadership: Learn from a team of seasoned professionals with unmatched expertise
- Revolutionize Industries: Be part of a team transforming how businesses and customers interact
- Tech Pioneers: Work with AI, machine learning, facial recognition, digital sensors, and other groundbreaking technologies
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