Automotive Business Development Center (BDC) Representative

The Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.

The ideal candidate has some previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service department. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

Responsibilities:

• Receive inbound and conduct outbound calls to drive traffic for the service department by setting appointments for prospective customers

• Coordinates questions and issues with the appropriate department personnel

• Following up on customer visits to ensure customer satisfaction

• Addressing customer concerns and issues or escalating as needed

• Confirms special order parts

• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed

• Scan documents for the accounting department.

• Performs other duties as assigned

Qualifications:

• High school diploma or GED required

• 1-year experience in a similar position (administrative, clerical, call center, customer service, etc.)

• Working knowledge of the automotive industry

• Helpful attitude and friendly demeanor

• Highly professional and dependable

• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress

• Strong organizational and time management skills

• Excellent telephone skills

• Strong computer and internet skills, including Microsoft Office Suite

Benefits:

• Competitive Pay

• Paid Time Off (PTO)

• Medical, Dental & Vision Insurance

• Life/AD&D Insurance

• STD & LTD Insurance

• Pet Insurance

• 401(k) with company match

Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.