Polestar Product Specialist

We are seeking a Polestar Product Specialist. To excel in this position, you’ll need to balance a deep understanding of Polestar's innovative products with a customer-focused approach that turns curiosity into commitment.

Here’s a breakdown of key aspects and tips for thriving in this role:

Key Responsibilities:

1. Customer Welcome & Engagement:
   • First Impressions: Make every visitor feel special from the moment they enter the Polestar Space. A warm welcome and engaging introduction to the Polestar universe are crucial.
   • Tailored Experiences: Customize interactions based on individual customer interests to make their journey unique and memorable.
2. Brand Advocacy & Education:
   • Polestar Culture: Embody the brand’s values and culture. Your enthusiasm and knowledge should reflect Polestar’s innovative spirit.
   • Product Mastery: Stay well-informed about Polestar’s vehicles and services. Demonstrate these products with confidence and passion.
   • Interactive Learning: Use educational techniques to help visitors understand and appreciate Polestar’s offerings.
3. Customer Journey Management:
   • Test Drives & Sales: Organize and conduct test drives, assist with online purchases, and support customers through post-sale processes.
   • CRM Utilization: Follow up with visitors using Activix CRM to maintain engagement and track their journey.
4. Operational Excellence:
   • Stay Updated: Keep current with product updates, industry trends, and news to provide accurate information and enhance the customer experience.
   • Feedback & Improvement: Identify issues or opportunities for operational improvements and communicate these to space managers.
5. Team Collaboration:
   • Training & Meetings: Attend necessary training and team meetings to stay aligned with Polestar’s goals and strategies.
   • Team Spirit: Be a proactive team player with a positive attitude, ready to support your colleagues and adapt to the fast-paced environment.

Qualifications and Skills:

1. Customer-Centric Mindset:
   • Focus on understanding and addressing customer needs with empathy and effective communication.
2. Self-Motivation & Energy:
   • Display enthusiasm and a proactive attitude, always looking for ways to enhance the customer experience and achieve personal and team goals.
3. Attention to Detail:
   • Multitask efficiently while maintaining high standards in every aspect of the role.
4. Technical Proficiency:
   • Be comfortable with Microsoft Office tools and relevant systems. A valid driver’s license is necessary, along with a good driving record.
5. Adaptability:
   • Be open to experimenting with new ideas and approaches. Flexibility and a willingness to learn are key to staying effective in a dynamic environment.
6. Availability:
   • Be prepared to work on Saturdays and adjust to the demands of a fast-moving, customer-focused role.

Tips for Success:

• Deep Product Knowledge: Invest time in learning every detail about Polestar’s products. This expertise will enable you to answer questions confidently and provide meaningful demonstrations.
• Engagement Techniques: Develop ways to keep visitors engaged and interested. Personal stories, customer testimonials, and hands-on experiences can be powerful tools.
• Continuous Learning: Stay curious about industry developments and Polestar’s innovations to offer up-to-date information and insights.
• Feedback Loop: Regularly seek feedback from customers and colleagues to refine your approach and improve your performance.

Benefits:

• Weekly Pay
• Flexible Working Schedule
• Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• Life/AD&D Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance (company-paid)
• 401(k) with Company Match
• Pet Insurance

This role offers a unique opportunity to be at the forefront of an innovative brand, and with the right approach, you can significantly impact Polestar’s success and customer satisfaction. Apply now to embark on a rewarding career as a Polestar Product Specialist!

Grubbs Volvo is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or veteran status.