Intake Specialist - Bilingual Spanish

Our law office is growing fast, and we’re searching for a full-time bilingual legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases. If the thought of coming to work every day and making a positive impact on clients’ lives excites you, start your application today!

$21 - $23 hourly

• Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
• Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files

• A Qualified individual shall be expected to make data entries into a computer while conducting telephone conversations with outside parties as an essential function of this position.
• A Qualified Individual shall at all times exhibit phone etiquette when dealing with others as an essential function of this position.
• A qualified individual shall be capable of sitting for protracted periods of time as an essential function of this position.

Requirements:

• Proven experience in a sales-driven environment, with a strong track record of achieving targets and delivering exceptional customer service.
• Excellent leadership skills with the ability to motivate and inspire team members.
• Exceptional attention to detail and organizational skills.
• Compassionate and empathetic attitude towards clients and team members.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite and CRM software.
• Experience with Lead Docket and Filevine is a plus

Education and Experience:

• Prior intake/call center experience required.
• Experience in the legal industry or familiarity with personal injury law is a plus.

• Previous legal experience highly valued
• Strong computer and data entry skills
• Possesses outstanding communication skills and sense of empathy
• High school diploma or GED is a requirement; Bachelor’s degree is a plus
• Sales or customer service experience highly valued
• CRM and case management software experience a plus
• Full familiarity with the Microsoft Office suite, with advanced Excel proficiency

• Prior intake/call center experience required.
• Experience in the legal industry or familiarity with personal injury law is a plus.

At Grungo Law, we believe that our greatest strength is our people, and we’re proud to foster a culture where collaboration, respect, and growth are at the core of everything we do. Our values — family first, honesty, communication, continuous improvement, and community — aren’t just words on a wall; they guide every client interaction and every internal decision. We understand that a positive, supportive culture not only drives exceptional results but also creates a workplace where individuals feel valued, empowered, and motivated to succeed. At Grungo Law, you’ll be part of a team that is committed to both professional excellence and personal well-being, and where the success of the firm is truly shared by everyone.