What are the responsibilities and job description for the Helpdesk Field Coordinator position at Grunley Construction Co, Inc?
The Helpdesk Field Coordinator serves as the first point of contact for the helpdesk on our project sites, providing support to end users on a wide range of technical issues. The role involves identifying, researching, and resolving technical problems, as well as performing asset management. Key responsibilities include responding to support request via phone, messaging, email and in-person interactions, and providing entry level remote jobsite support. The coordinator documents, tracks, and monitors issues to ensure timely resolutions. Utilizing experience and judgement, the coordinator plans and accomplishes various tasks and projects. This role is hands-on and will travel to jobsites assisting end users.
