What are the responsibilities and job description for the Support Svc Supervisor position at Grupo Eulen?
JOB OVERVIEW
In this role you will be responsible for ensuring a high-performing operation by leading, engaging, coaching, and developing front-line team members. You're also responsible for supporting teams' efforts to create a safe, reliable operation while delivering an exceptional customer experience. The shift supervisor oversees daily operations, acts as the liaison between staff, upper management, and business partners, and works closely with their team to maximize customer / client satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to :
- Manage activities in the airport operation and work area(s) of Baggage Handlers, Skycaps, and Wheelchair Agents (All Support staff)
- Conduct daily debriefing with team members to ensure productivity and compliance
- Lead airport team to perform their work in a safe, efficient manner and compliance with Federal, state, and local regulations including DOT, ADA, ACAA, FAA, and other government agencies as well as American Airlines and OALS policies and procedures
- Promote an environment of mutual respect and trust between team members
- Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies, and procedures
- Establish and promote effective relationships with an external and internal customer base that fosters integrity, respect, and dignity
- Access operational environment and conditions to ensure it's well-maintained through daily, and weekly audits
- Direct opening and closing procedures, manage schedules to ensure adequate coverage of all work areas, delegate tasks to employees
- Communicate with upper management regarding operations and personnel
- Complete and submit Daily Reports on employee attendance, productivity, and daily operations
- Ensure completion of Incident Reports for issues, incidents, or injuries of any customer or team member
- Ability to work extra hours when there are operational needs
- Ability to work rotating shifts including weekends, holidays, and days off
- Other duties may be assigned
QUALIFICATIONS
EDUCATION, LICENSE, and / or CERTIFICATION
EXPERIENCE and / or KNOWLEDGE
SKILL and / or ABILITIES
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.
EEOC
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
