What are the responsibilities and job description for the Customer Sales and Service Representative position at Grupo IMCO Lumber?
Job Overview
We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. This role is essential in providing exceptional customer support while driving sales through effective communication and collaboration. The ideal candidate will possess strong customer service skills, be able to analyze customer needs, and have a passion for helping clients achieve their goals.
Responsibilities
- Deliver outstanding customer service by addressing inquiries and resolving issues promptly.
- Conduct outbound calling to follow up with clients and promote products or services.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Analyze customer feedback to enhance service delivery and improve client satisfaction.
- Provide multilingual support as needed to cater to a diverse clientele.
- Assist in client services by ensuring all requests are handled efficiently and effectively.
- Utilize computerized systems to track interactions and manage customer accounts.
Experience
- Proven experience in customer service or sales roles is preferred.
- Strong data entry skills with attention to detail.
- Ability to analyze information and provide solutions based on customer needs.
- Excellent communication skills, both verbal and written, with a focus on collaboration.
- Multilingual abilities are a plus, enhancing our ability to serve diverse customers.
- Familiarity with outbound calling techniques and strategies is advantageous.
Join us in making a difference through exceptional customer service while contributing to our sales success!
Job Type: Full-time
Pay: $10.00 - $13.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Work Location: In person
Salary : $10 - $13
