Operations Manager/Director

JOB TITLE: Operations Manager/Director

EMPLOYER: G2 Performance LLC.

DEPARTMENT: Operations

REPORTS TO: CEO

EFFECTIVE DATE: 1/2/2025

Are you a proactive problem solver who enjoys working with facts and data? Do you need variety and change to keep from getting bored? Once you’ve been trained, do you prefer to work independently and get things done? Do you agonize over details and make sure all your work is perfect? Do you quickly become an expert in any subject matter you’re working in? If you enjoy working within systems, improving efficiency, and solving problems, we’d like to hear from you.

SUMMARY: Manages and oversees all operational activities for a custom apparel design and manufacturing company; ensures that all operational functions are performed in a timely, cost-effective manner consistent with established operational procedures; develop and refine procedural systems to optimize efficiency and quality control.

DUTIES AND RESPONSIBILITIES:

• Plans, organizes, and directs production, administrative, and warehouse activities to meet or exceed established production goals with optimized efficacy.
• Designs, develops, and implements processes that increase yield and/or improve quality for all phases of manufacturing and delivery, with a focus on safety.
• Coordinates with internal stakeholders to establish production and quality control standards, resolve customer issues, and manage equipment & inventory control.
• Develops, implements, and monitors department budget; manages expenses within approved budget constraints.
• Prepares all required reports and correspondence and identifies KPIs.
• Provides leadership, communication, and coaching to employees; cultivates an environment of trust, teamwork, accountability, and self-confidence.
• Performs other appropriate, related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises 5-9 employees and seasonal temps.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include managing, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Bachelor’s degree (B.A./B.S.) in a related field or equivalent preferred.
• Two to four years related experience or equivalent.
• Demonstrated proficiency in supervising and motivating team members
• Commitment to excellence and high standards; exemplary attention to detail
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage changing priorities in an agile working environment
• Ability to work as a player-coach, both leading and doing to support the effort
• Proficient on Microsoft (Excel, Word), Google Suite, and CRM/ERP solutions
• Proven ability to handle multiple, simultaneous projects and meet deadlines
• Ability to work with a diverse group of stakeholders at all organizational levels.
• Good judgment with the ability to make timely and sound decisions
• Bilingual (English and Spanish) skills are a plus.
• Ability to understand, implement, and enforce all safety requirements
• Ability to perform the physical labor necessary

COMPETENCIES:

• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; embraces diversity of people and ideas
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually utilize visual acuity to evaluate product, read technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items up to 50 pounds or more
• Occasionally exposure to extreme heat or cold (non-weather)

G2 Performance, Is a cutting edge apparel company that manufactures custom garments for "The Marching Athlete". We are dedicated to revolutionizing the marching arts by providing innovative, high-quality apparel designed specifically for performers. Our mission is to empower athletes in the marching arts with gear that enhances performance, comfort, and style, reflecting their dedication and passion for excellence.

We are an equal opportunity employer that celebrates diversity and are committed to creating an inclusive environment for all employees.

As a part of our selection process, we require all candidates to complete the Culture Index survey which takes about 10-12 minutes to complete, please copy and paste the following link into a new web browser and follow the instructions: https://go.cultureindex.com/s/E7gzqSob2g

The purpose of the survey is to allow us to identify your unique strengths as it relates to our position.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Wilmington, DE 19804 (Required)

Ability to Relocate:

• Wilmington, DE 19804: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $95,000