IT Support Specialist (Level I & II)

Looking to join the Sacramento region’s fastest growing IT Company (MSP)? GroupOne Consulting embodies support of continuous improvement, a management team that cares and a dynamic and demanding environment where your skills are constantly utilized and being improved upon.

GroupOne builds custom, strategic technology plans, essential to achieving our clients’ visions. We collaborate with clients to ensure their objectives are achieved and results are acknowledged. Every aspect of our client-focused activity is driven by a relentless pursuit of operational excellence.

We offer a remote/hybrid schedule, and applicants must be local and able to be present in the Folsom office at least three days per week.

Visit: www.grouponeit.com/careers/ for a full job description.

Benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

· Generous PTO (Birthday PTO Paid Holidays)

· Health, Dental, Vision

· 401(k) Matching

· Hybrid Work Schedule

· Custom Career Path

· Company Events Team Outings

Principle Accountabilities

• Troubleshoot and resolve end-user laptop/desktop PC issues

• PC/Laptop Repair including cloning hard drives and hardware diagnosis

• Set up new computers and user accounts in a domain environment

• Administer existing Active Directory Environments

• Configure and deploy Printers / MFPs

• Administer maintenance activities such as Patching

• Report computer issues to vendor support, working through diagnostics and implementing the solution

• Ensure the confidentiality and security of all information

• Diagnose and resolve user software issues, printing, email, internet, wireless and local area network access problems

• Coordinate timely repair of equipment remotely or onsite as needed

• Ability to prioritize service tickets by urgency

• General assistance with Microsoft Office Suite: Word, Excel, PowerPoint and Outlook

• Troubleshoot various types of client specific software

• Troubleshoot failed backup jobs

• Respond to on call pager as part of team pager rotation

• Troubleshoot low disk space issues

• Provide efficient and timely resolutions to customer support cases

• Ability to accurately track time and services performed during the course of the day

• Willingness to work overtime, afterhours, and weekends as required by the task or project at hand

• Additional duties as required

Education and Experience

Bachelor or Associates degree in Business, Computer Science or Computer Information Systems desired.

• Two to five (2-5) years of experience in Customer Services, Technical Support, Sales Engineering or similar preferred

• Any equivalent combination of education and experience

• Entry level CompTIA Certifications preferred

A valid driver’s license, proof of automobile insurance and current registration is required for this position.

Job Type: Full-time

Pay: $20.00 - $31.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20 - $31