What are the responsibilities and job description for the Inbound Call Center Assistant position at GSG Limited?
Are you someone who loves helping others, thrives in a fast-paced environment, and is ready to be the friendly voice that customers can count on?
Were looking for a dynamic Inbound Call Center Assistant to join our growing team in Atlanta. If youre a problem-solver with excellent communication skills and a passion for making a difference, this is your opportunity to shine in a role where every call is an opportunity to create positive
About the Role:
As an Inbound Call Center Assistant, youll be the friendly voice on the other end of the phone, providing customers with exceptional service and quick, accurate solutions. Every call is different, and you'll have the chance to make a real impact by helping customers get the information and assistance they need. If you enjoy building rapport, staying organized, and making a difference every day, this is the job for you!
What Youll Be Doing:
Answering inbound customer calls with a positive attitude and professional tone
Resolving inquiries related to products, services, and account issuesno two calls will be the same!
Troubleshooting and finding solutions to ensure customer satisfaction
Accurately documenting customer information and updating records in our CRM system
Collaborating with team members to provide timely and effective solutions
Following up on any unresolved issues to ensure customers needs are fully met
Maintaining knowledge of company products, services, and policies to provide top-notch support
What Were Looking For:
A love for helping others and a genuine desire to provide excellent customer service
Strong communication skillsclear, professional, and friendly on every call
Problem-solving abilities with a knack for staying calm and collected under pressure
Comfortable navigating computer systems and using customer service software (training will be provided)
High attention to detailbecause accuracy is key when handling customer data
Prior experience in customer service, call centers, or help desks is a plus, but a great attitude and eagerness to learn are most important
Ability to work flexible hours and handle occasional peak call volumes
Why Youll Love This Role:
Awesome Team Culture: Join a supportive, fun team thats always ready to help each other out
Impactful Work: Every call is an opportunity to make a real difference in a customers day
Growth Opportunities: We believe in promoting from within, with plenty of room for career advancement
Competitive Pay & Bonuses: Earn a solid salary, plus incentives for hitting performance goals
Full Benefits: Health insurance, paid time off, and other great perks to keep you covered
Work in Atlanta: A vibrant city with lots to offer outside of work hours, and an office thats easy to get to
Ready to join a team that values your communication skills and problem-solving abilities?
If you're ready to take your customer service skills to the next level, apply now to become an Inbound Call Center Assistant and help us provide exceptional service to our customers every single day.
