What are the responsibilities and job description for the Inbound Call Center Representative position at GSG Limited?
Job Description
Job Description
Are you a friendly and customer-focused individual looking to start or grow your career in customer service? Do you have excellent communication skills and enjoy helping people? If so, we want YOU to join our team as an Inbound Call Center Representative!
This is an entry-level position ideal for individuals who are passionate about providing exceptional customer service in a fast-paced, team-oriented environment. We offer comprehensive training, career growth opportunities, and a supportive work culture to help you succeed!
Responsibilities
- Answer incoming customer calls in a professional and friendly manner.
- Assist customers with inquiries, orders, account updates, and troubleshooting.
- Provide accurate information and solutions while maintaining a positive customer experience.
- Log customer interactions in the system and escalate issues when necessary.
- Meet or exceed performance metrics, including call quality, response time, and customer satisfaction.
- Stay up to date with company products, services, and policies to provide informed assistance.
What Were Looking For
What We Offer
If you're ready to kickstart your career in customer service and become part of a dynamic call center team, wed love to hear from you!
