Summer Intern/Trade Returns Compliance

Why GSK?

Uniting science, technology and talent to get ahead of disease together.  

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). 

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Department Description

• To develop and maintain strong customer relationships to better understand the needs of the various channel segments and execute service strategies designed to create a competitive advantage.
• Responsible for evaluating and dispositioning GSK’s customer returns, recalls, and associated disputes and deductions according to policy and compliance guidelines.
• Complete the task of leading the season flu returns project—Ensure customer flu returns are completed accurately in a timely manner to meet GSK contractual agreements.

Job Description

• Maintain advanced organizational skills, a high level of self-motivation, ability to work independently/efficiently in a high-pressure environment, and a proven ability to manage multiple, competing, priorities through to completion.
• Proven ability to forge strong relationships with customers and GSK personnel at all levels. Works effectively and collaboratively with all team members and cross functional work streams.
• Possess strong communication skills including the ability to keep others informed, listen for understanding, effective presentation skills and concise writing ability.
• Develop and maintain an in-depth knowledge of GSK’s product line, pricing structures, and the various channel strategies. Monitor and manage returns, recalls and customer claims and deductions related to returns.
• Develop and maintain an in-depth knowledge of the various customer segments and their business operations including associated GSK agreements (i.e. Fee for Service, etc.) to enhance business relations
• Develop and maintain an in-depth knowledge of GSK systems and infrastructure supporting service operations to effectively address customer inquiries or issues (SAP, Returns vendor portal, ECS, RMS, etc.).
• Responsible for accurate and timely processing of returns, recalls, and deductions to ensure compliance and cycle time goals are met.
• Responsible for resolving customer shipment, billing, and credit disputes by authorizing or denying credit issuance, extended dating, or product replacement using sound business judgment and knowledge of policies/procedures.
• Influence and negotiate mutually acceptable agreements/outcomes with internal and external customers to meet common business goals and objectives while upholding compliance requirements.
• Responsible for proactively monitoring and identify customer and returns vendor trends, effectively analyze problems, recommend, and implement strategic solutions.
• Develop, redesign and/or manage processes to ensure efficiency, deliver optimal outputs, control operational impact, and minimize risk.
• Responsible for creating/maintaining process documentation to ensure relevance, compliance, and effective knowledge management (Standard Operating Procedures, Processing Mapping, etc.)
• Implement new or enhance existing service strategies to increase the quality of the service experience for our customers.
• Lead or participate in departmental projects where there is alignment with Trade Operations. Responsible for representing departmental and customer perspectives.  Keep leadership informed of progress and potential operational, budgetary or resource impacts.
• Provide business perspective to support system, policy and process changes (including business requirements, testing, voice of customer and stakeholders).

Minimum Qualifications

• Pursuing a Bachelor's degree in a business-related field.
• PC experience and knowledge of business software required with a concentration in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.) with advanced experience in Excel).
• Understanding of web navigation and standard browser software (i.e. Internet Explorer and/or Firefox).
• Must be able to work full-time (35-40 hours/week) throughout the 12-week internship (May/June - August 2025).
• Must have an active student status and/or within 12 months post-graduation from a BS or MS degree program. Post-doctoral candidates are not eligible.

Preferred Qualifications

• Demonstrated proficiency with GSK business software applications (i.e. Salesforce, SAP) including advanced knowledge of Microsoft Office suite
• Proficiency with standard business intelligence tools and reporting software (ex. Power BI)
• Independent decision-making based on policy and processes
• Display learning agility
• Proactive identification of process improvement opportunities and effective implementation of solutions
• Compliance focused
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Demonstrated critical thinking skills
• Strong Communication skills (written and verbal). Maintains high standard in all forms of communication, including email. Can prepare and present information for a diverse audience including customers, management, and outside vendors
• Reporting and analytical skills

Eligibility Requirements

• Must successfully pass a drug screen and background check prior to assignment target start date.  
• Once your application is submitted, you will be prompted to complete our immersive World of GSK Assessment. A passing score is required to proceed in the application process. After completing the assessment, a recruiter will review your application and contact you with next steps. 
  • Please note: If you do not receive an automated email after submitting your application, be sure to check your spam folder.

Benefits

• While GSK embraces a flexible work environment, we do require certain positions to be onsite. Candidates who are hired for an on-site role or hybrid role, and reside outside of 50-miles from their assigned work location, are eligible for relocation stipend. This is a one-time payment to help offset housing & relocation expenses. Please refer to the position details for the requirements of each position. 
• GSK Interns and Co-ops are offered a competitive hourly pay rate and benefits. Please note, benefits eligibility determined the month following date of hire.

• This job posting is for a temporary role as an employee of Atrium on assignment at GSK. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on several factors, including skills, competencies, experience, educational degree obtained, location and/or being pursued and other job-related factors permitted by law.

  In addition, this role will be eligible for overtime pay, in accordance with federal and state requirement.

  • Pay Rate Range: $21/hr to $40/hr

Interested in learning more? Register now on our digital learning platform (GSK Get Ahead - Connectr) where you can access interview and assessment hints and tips, speak to a mentor and learn more about life at GSK.

Salary : $21 - $40