What are the responsibilities and job description for the Business Analyst / Help Desk (Hybrid Onsite) position at GSK Solutions Inc.?
Job Details
Job Title:
Business Analyst / Help Desk (Hybrid Onsite)
Location:
Trenton, NJ
Duration:
6 Months
Pay Rate:
$55/hr on C2C / 1099 all inclusive (OR) $50/hr on W2
Interview Process:
iLinc Web Cam Interview Only
Note:
Hybrid role requiring 2 days onsite, 3 days remote (no exceptions)
Job Description
The Business Analyst serves as a business analyst/helpdesk support for projects involving critical data processing systems for the New Jersey Judiciary. Relevant work experience: 3 to 5 years.
Responsibilities: The BA will be responsible for the support of various Judiciary applications.
The analyst will be expected to monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner.
The analyst will be expected to document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation.
The BA will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly.
Top Skills & Years of Experience
Skills required:
Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support.
Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
Ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
Good communication skills required.
4 year college degree or equivalent study required.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Experience as a Business Analysis
Required
5
Years
Experience with Customer Service/End User Support/Helpdesk Support.
Required
5
Years
Ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
Required
3
Years
Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
Required
5
Years
Experience with Software Testing
Required
5
Years
4 year college degree or equivalent study required.
Required
4
Years
Recruiter Details:
Name : Kris at gsksolutions dot com
Contact : Seven one nine- Two three nine Five five nine nine
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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