What are the responsibilities and job description for the Customer Success Associate position at GSP Events Limited?

Job Description

We are looking for a dedicated and enthusiastic Customer Success Associate to help us maintain our commitment to customer satisfaction. This is an exciting opportunity to join a collaborative and customer-focused team where you’ll make a meaningful impact on our clients' experience.

As a Customer Success Associate, you will be the primary point of contact for our customers, helping them achieve their goals and get the most value out of our products and services. You will build strong relationships with clients, provide proactive support, and ensure a seamless experience throughout the customer journey.

Key Responsibilities :

Serve as the main point of contact for a portfolio of assigned customers, ensuring their ongoing satisfaction and success.
Build and maintain strong, long-lasting customer relationships by understanding their needs and goals.
Onboard new customers, providing training and guidance on how to use our products or services effectively.
Act as a customer advocate within the organization, collaborating with cross-functional teams to resolve issues and implement solutions.
Monitor customer health metrics and work proactively to address any potential concerns or risks of churn.
Provide timely and effective support to customers via phone, email, and chat, ensuring a positive experience.
Help customers identify opportunities for optimisation and additional features or services that could enhance their experience.
Collect and analyse customer feedback to help improve products and services.
Assist in customer renewals, contract extensions, and upselling when appropriate.

Qualifications :

1-2 years of experience in customer support, account management, or customer success.

Strong interpersonal skills with the ability to build relationships and manage customer expectations effectively.

Excellent communication skills, both written and verbal, with the ability to clearly explain complex concepts.

Problem-solving mindset with the ability to identify issues and work with customers and internal teams to find solutions.

Customer-centric attitude with a passion for delivering exceptional service.

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Benefits :

Competitive salary and benefits package.

Paid time off (PTO) and holidays.

Professional development opportunities and training programs.

A positive and collaborative team environment.

Opportunity to grow within a fast-paced and evolving company.

How to Apply :

Interested candidates are invited to send their resume and cover letter outlining their relevant experience and qualifications. We look forward to hearing from you!

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Customer Success Associate

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