Fulfillment Manager

Job Summary:

Reports to the Plant Manager. The Fulfillment Manager is responsible for managing all the activities related to the Fulfillment process. These duties include: preparation, packaging, inventory and distribution of products. are also responsible for workflow management, staffing, employee issues, budgeting and development. They manage a large workforce of 3 shifts, of varying positions and fabrication machinery. They also balance multiple jobs and special projects simultaneously.

Duties and Responsibilities:

• Develops and manages cohesive workflow process and process improvements
• Attends daily Production Meetings
• Manage and communicate department activities to ensure:
• Prioritization and expedition of all packing/shipping activities ensuring that correct work is flowing through department is accurate, efficient and meets deadlines
• Packing/shipping schedule priorities are communicated and executed within the department
• Establish (In conjunction with the Plant Manager) and analyze effectiveness of metrics
• Monitor collection methods, accuracy and reporting frequency for all metrics and data for improvement
• Ensures report data is accurate, complete, and collected on-time
• Analyzes data to measure and improve workflow management in order to meet metrics (Daily, weekly, monthly and annually)
• Data collection & reporting includes but is not limited to:
• Equipment utilization
• Packaging/Shipping Cost
• Packaging/Shipping Methods
• Remake quantity & costing
• Schedule Management Data
• Continued development and process improvement including but not limited to:
• Preparation, packaging & related issues
• Workflow process development
• Die-cutting
• Scoring, slitting & other fabrication
• Packaging
• Inventory Management & Control
• Responding to and resolving customer concerns as it relates to packaging
• Minimize freight expenses by being privy to shipping systems and delivery options
• Develop, maintain and manage the budget requirements of the department, including:
• Labor, materials, and work hours
• Provide regular status updates to senior management
• Leads by example by working hard and having positive interactions with other departments
• Refine, communicate, and manage to the department policies and procedures
• Develop programs and procedures to comply with OSHA safety regulations
• Hire, maintain, and refine the Fulfillment staff based on production requirements
• Conduct candidate interviews, maintain a productive staff and report staffing needs to Senior Management
• Establish and monitor all training activities for department
• Administer performance evaluations for employees
• All other duties as requested, including supporting other departments

Education and Experience:

• Minimum 5 years of experience in related field
• Minimum 3 years of management experience
• Knowledgeable in all aspects of Fulfillment systems, techniques, and principles, preferred
• Previous experience in Department budgeting and management
• Proficient in working on Computers and MS

Qualifications, Skills Abilities and Competencies:

• Thrives in a dynamic work environment with rapidly changing priorities
• Motivated by excellence and is results driven
• Must possess proficient skills in managing:
• Priorities
• Time
• People
• Self-motivating and self-managing
• Excellent English verbal and written communication skills
• Ability to deal effectively with conflict and create a positive work culture
• Excellent data analysis and management skills
• Ability to work weekends
• Manage large workloads, and maintain high quality and accuracy of work
• Meet deadlines and mitigate disruptions to work flow
• Forklift certification is preferred
• Proficient in working on Computers and MS

Physical demands:

• PC/Keyboard: Working on computers, using keyboards and viewing screens
• Standing: Standing for entire assigned shift
• Lifting: Raising or lowering an object from one level to another (Includes upward pulling) of up to 50 lbs
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
• Reaching: Extending hand(s) and arm(s) in any direction.
• Feeling: Ability to identify texture of material such as if lamination has been applied and being able to distinguish different gauges of material thickness
• Talking: Verbal communication including giving instruction and exchanging information with necessary detail and delivery
• Hearing: Communication including listening to people convey instructions or conversation, and distinguishing noises from machines and within the plant