What are the responsibilities and job description for the Customer Service Representative -- IMMEDIATE HIRE position at GSP?
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Opportunity for advancement
- Training & development
Customer Service Representative
Benefits
Benefits
- Competitive Compensation
- Direct Coaching
- Career Growth Opportunities
Key Duties
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, determined, and is able to remain calm under pressure.
Roles
- Identify the customer’s needs, collect relevant information, and provide solutions
- Refer to pre-made scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Requirements
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $45,000.00 - $60,000.00 per year
GSP New York is more than a sales and marketing firm; we're a catalyst for growth.
Rooted in the dynamic heart of Manhattan, we’ve built a reputation for crafting innovative strategies that deliver extraordinary results.
Rooted in the dynamic heart of Manhattan, we’ve built a reputation for crafting innovative strategies that deliver extraordinary results.
Our mission is simple: to transform businesses by enhancing their sales and marketing performance. We believe that every brand has a unique story to tell, and our role is to amplify that narrative in a way that resonates with your target audience.
With a deep understanding of consumer behavior and a data-driven approach, we create campaigns that not only capture attention but also drive tangible results. From developing compelling brand identities to executing high-impact sales campaigns, our expertise spans the entire marketing spectrum. What sets us apart is our unwavering commitment to our clients’ success.
GSP is always on the lookout for talented individuals to join our dynamic team. We offer a stimulating work environment where you can grow your career while making a significant impact.
GSP is always on the lookout for talented individuals to join our dynamic team. We offer a stimulating work environment where you can grow your career while making a significant impact.
We believe in creating a workplace where everyone feels valued, supported, and empowered to reach their full potential. Our commitment to diversity, equity, and inclusion is integral to our company culture.
Salary : $45,000 - $60,000
