What are the responsibilities and job description for the Service Now Discovery & Mapping Engineer position at GSquared Group?
Title: Service Now Discovery & Service Mapping Engineer
Terms: Long Term Contract
Location: Atlanta area
Hybrid-must go onsite 3 days a week
Are you looking for a career opportunity that allows you to grow your career? If so, this opportunity will genuinely excite you! Our client is transforming how their organization services their customers while aligning best in breed technology solutions. We are looking for a Service Now Discovery & Service Mapping Engineer who will help build out & develop best in class work and work on innovative projects for the business.
Job Description: ServiceNow Discovery & Service Mapping Engineer
Position Overview:
We are seeking a skilled ServiceNow Discovery & Service Mapping Engineer to design, implement, and manage ServiceNow Discovery and Service Mapping solutions. In this role, you will work closely with IT operations, infrastructure, and application teams to ensure accurate visibility into the organization's IT assets and services. The ideal candidate has hands-on experience with ServiceNow CMDB, Discovery, and Service Mapping, along with a strong understanding of IT infrastructure and cloud environments.
Key Responsibilities:
- Discovery Implementation and Management:
- Configure and manage ServiceNow Discovery to identify IT assets across on-premise, cloud, and hybrid environments.
- Develop probes, sensors, and patterns to enhance discovery coverage and accuracy.
- Monitor and troubleshoot Discovery processes to address errors and improve data quality.
- Service Mapping:
- Design and implement ServiceNow Service Mapping to create accurate service models reflecting business services and dependencies.
- Define and configure service maps, including the relationships between applications, infrastructure, and business processes.
- Continuously refine service maps to accommodate changes in the IT environment and support evolving business needs.
- CMDB Maintenance:
- Ensure the accuracy and integrity of the CMDB by reconciling data from Discovery and Service Mapping.
- Collaborate with IT teams to establish and enforce CMDB data standards, governance, and policies.
- Provide recommendations for CMDB enhancements and process improvements.
- Integration and Collaboration:
- Work with IT teams to integrate ServiceNow with third-party tools and platforms for data ingestion and workflow automation.
- Collaborate with application and infrastructure teams to define Discovery and Service Mapping requirements.
- Partner with stakeholders to ensure ServiceNow configurations align with organizational goals and ITSM processes.
- Troubleshooting and Support:
- Resolve issues related to Discovery and Service Mapping processes, including network connectivity and configuration challenges.
- Provide support for incident, problem, and change management processes as they relate to Discovery and CMDB.
- Develop and maintain documentation for configurations, troubleshooting procedures, and best practices.
- Continuous Improvement:
- Stay current on ServiceNow releases, features, and best practices for Discovery and Service Mapping.
- Proactively identify opportunities to improve discovery accuracy, service mapping efficiency, and CMDB usability.
- Conduct training sessions for IT teams on ServiceNow Discovery and Service Mapping capabilities.
Qualifications and Skills:
- Technical Expertise:
- Strong experience with ServiceNow CMDB, Discovery, and Service Mapping.
- Proficiency in configuring and customizing probes, sensors, and patterns in ServiceNow.
- Solid understanding of IT infrastructure components, including servers, networks, cloud environments, and applications.
- Familiarity with protocols such as SNMP, SSH, WMI, and APIs for Discovery purposes.
- Experience and Education:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3 years of hands-on experience in ServiceNow Discovery and Service Mapping.
- ServiceNow certifications such as Certified Implementation Specialist (CIS) for Discovery or CMDB are highly desirable.
- Soft Skills:
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills to work with cross-functional teams.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Certifications required:
• ServiceNow Fundamentals
• ServiceNow Discovery Fundamentals
• ServiceNow Certified Implementation Specialist – Discovery
• Configuration Management Database (CMDB) Fundamentals
• ITILv4 Foundations
• Cloud GCP/AWS certification preferred.
Preferred Qualifications:
- Experience with cloud platforms such as AWS, Azure, or Google Cloud and their integration with ServiceNow.
- Knowledge of ITIL practices, especially around IT Service Management and Configuration Management.
- Familiarity with ServiceNow scripting (JavaScript) and workflow automation.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth, including certifications and training.
- Exposure to innovative technologies and challenging projects.
- A collaborative work environment focused on delivering value to the organization.
This role is ideal for a motivated individual who enjoys bridging technology and business needs to enhance IT visibility and operational efficiency. If you are passionate about ServiceNow Discovery and Service Mapping and have a track record of delivering impactful solutions, we encourage you to apply!
Top of Form
About GSquared Group:
Shouldn’t your recruiting partner put as much effort and value into your career as you do? With GSquared Group, we take the time to understand where you would like to take your career and what is important to you.
GSquared Group is a woman-owned boutique technology services company in the Atlanta area. Founded in 2010, we are a premier provider of IT talent search, management consulting, and software development services. We support a diverse client base that spans all industries and includes Fortune 100 to mid-market companies. We offer direct hire placement, contract, and contract-to-hire positions. We are proud to be known by our community for putting relationships at the core of everything we do.
GSquared Benefits:
- Competitive & Comprehensive Healthcare Package (available only for W2 hourly consultants)
- Simple IRA with company match (available only for W2 hourly consultants)
- Professional development & networking opportunities
- A family-friendly environment
- Nice bonuses for referrals
- A culture that supports you and your career
Hear what others are saying on Glassdoor: https://www.glassdoor.com/Reviews/GSquared-Group-Reviews-E651488.htm?filter.iso3Language=eng
