What are the responsibilities and job description for the Front Desk Clerk position at GSV CARE MEDICAL CLINIC?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. Bilingual or multilingual candidates are highly encouraged to apply as they will enhance our guest services.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while ensuring all information is accurate.
- Handle reservations, cancellations, and modifications with professionalism.
- Provide information about the hotel’s amenities, services, and local attractions.
- Respond promptly to guest inquiries and resolve any issues or complaints.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Maintain a clean and organized front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Requirements
- Previous experience in a front desk or customer service role, preferably in a hotel or resort setting.
- Strong phone etiquette and excellent communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Bilingual or multilingual abilities are a plus; proficiency in English is required.
- Familiarity with hotel management software is advantageous but not mandatory.
- Exceptional organizational skills with the ability to multitask effectively in a fast-paced environment.
- A positive attitude with a commitment to providing outstanding guest services.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15 - $17