What are the responsibilities and job description for the Director of Operations (FL) position at GT Independence?
Job Details
Description
Work for a company where you make a difference in people's lives every day!
At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.
GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026!
As a Director of Operations Administration, you will play a pivotal role in supporting executive functions through advanced data analysis, reporting, and visualization. This position requires a blend of executive assistant responsibilities and expertise in managing, analyzing, and presenting complex data sets to inform strategic decision-making. Additionally, you will lead operations training programs to enhance team performance and efficiency, overseeing comprehensive training initiatives and leadership development.
Responsibilities And Duties
Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
Description
Work for a company where you make a difference in people's lives every day!
At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.
GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026!
As a Director of Operations Administration, you will play a pivotal role in supporting executive functions through advanced data analysis, reporting, and visualization. This position requires a blend of executive assistant responsibilities and expertise in managing, analyzing, and presenting complex data sets to inform strategic decision-making. Additionally, you will lead operations training programs to enhance team performance and efficiency, overseeing comprehensive training initiatives and leadership development.
Responsibilities And Duties
- Data Management and Analysis:
- Collect, organize, and analyze data from various sources to derive meaningful insights.
- Develop and maintain databases, ensuring data integrity, accuracy, and accessibility.
- Utilize statistical methods and data visualization techniques to create informative reports and dashboards.
- Strategic Decision Support:
- Provide data-driven insights and recommendations to executives and senior management.
- Collaborate with stakeholders to understand business requirements and translate them into actionable data strategies.
- Assist in the development and implementation of strategic initiatives based on data analysis.
- Executive Support:
- Prepare high-quality presentations, reports, and briefing materials for executive meetings.
- Handle confidential information with discretion and professionalism.
- Continuous Improvement:
- Stay updated with industry trends, best practices, and emerging technologies in data management and analysis.
- Identify opportunities for process improvement and optimization within the data management framework.
- Operations Training:
- Lead operations training programs to enhance team performance and efficiency.
- Oversee comprehensive training initiatives for claims processing, customer service, payroll, and enrollment procedures.
- Develop and coordinate leadership training programs to cultivate managerial and supervisory skills.
- Design and implement training curricula to ensure consistent and high-quality instruction.
- Monitor and evaluate training effectiveness, making adjustments to improve outcomes.
- Collaborate with department heads to identify training needs and align programs with business objectives.
- Facilitate workshops and seminars to support ongoing professional development.
- Maintain up-to-date training materials and resources, ensuring compliance with industry standards.
- Utilize feedback and performance data to refine training strategies and methodologies.
- Bachelor’s degree in data science, Statistics, Business Administration, Public Administration, or related field. Master’s degree preferred.
- Proven experience (5 years) in data management, analysis, training, and visualization.
- Strong proficiency in data analysis tools such as Excel, PPT, SQL, Access, or BI tools
- Excellent organizational and time management skills with the ability to prioritize tasks.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
- High level of integrity and ability to handle confidential information sensitively.
- Work is performed in a typical office setting or from a home office. Travel may be required.
Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
__________________________________________________________________________________
What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
