What are the responsibilities and job description for the Quality Assurance Manager position at GT Independence?
RESPONSIBILITIES AND DUTIES
- Assist with CARF accreditation processes, ensuring compliance with all necessary standards and ensure continual monitoring to maintain accreditation status.
- Organize and participate in quality-related committees.
- Prepare and present committee reports on quality initiatives and improvements.
- Oversee the design, distribution, and analysis of satisfaction surveys.
- Present survey findings to leadership and identify areas for improvement based on feedback.
- Implement and manage the follow-up process to address survey feedback and drive quality enhancements.
- Supervise the data integrity function across all quality assurance processes.
- Implement checks and audits to verify data consistency and report on findings.
- Oversee the management of incident reports and grievances, ensuring timely resolution.
- Receive, monitor, investigate, and respond to all Better Business Bureau complaints.
- Monitor trends in incident and grievance data to recommend preventative measures and improvements.
- Ensure accurate tabulation of survey results, maintaining detailed records for analysis and reporting.
- Identify and implement opportunities for operational improvements based on data analysis and stakeholder feedback.
- Work closely with other departments to align quality initiatives with broader organizational goals.
- Other duties as assigned.
- Uphold company mission and values.
EDUCATION
Bachelor’s degree in business administration or related field preferred.
EXPERIENCE AND QUALIFICATIONS
- 3-5 years of experience relevant to the work performed.
- Direct experience with CARF (Commission on Accreditation of Rehabilitation Facilities) preferred.
- Knowledge of principles and processes for quality improvement, compliance, and technical reading/writing.
- Operation of computerized software programs, databases, and basic office equipment.
- High level of confidentiality.
- Demonstrate the ability to balance work pressure with time management skills.
- Experience in supervision, business management and leadership.
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing.
- Excellent written and oral communication skills.
- Effective decision-making skills.
- Experience in working, initiating and maintaining highly effective team.
WORK ENVIRONMENT
Work is performed in a typical office setting or from a home office with recurring travel to corporate offices.
