Support Coordinator/Case Manager

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2023-2024!

The Case Manager (Support Broker) is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

Duties

· Ensure personal growth and independence of service participants through initial development and on-going support, monitoring, supervision, and training of staff.

· Develop and maintain relationships with Agency staff, other providers and individuals/families.

· Know, understand, and abide by GT Mission and Values and quality of service standards.

· Assure quality and timeless of all documentation in accordance with all state and agency requirements.

· Abide by all agency policies and procedures.

· Monitor for and participate in performance improvement and ensuring quality in the health and safety of service participants.

· Complete written assignments as assigned.

· Assist in forming and sustaining a full range of relationships with natural and community supports that allows the participant meaningful community integration and inclusion.

· Support the participant in developing social networks with community organizations to increase the participant’s opportunity to expand valued social relationships.

· Assist in locating and accessing non-Medicaid community supports and resources that are related to achieving Individual Support Plan (ISP) outcomes: this includes social and educational resources, as well as natural supports.

· Provide instruction and counseling which guides the participant in problem solving and decision making.

· Advocate and collaborate with other individuals and organizations on behalf of the participant.

· Support the person in preparing, participating in, and implementing plans of any type (IEP, ISP, or service plan, etc.)

· Provide training on the Individual and Family Directed supports Option, if the participant is considering directing services and supports (Employer of Record Model).

· Provide guidance with the management of the individual & Family directed budget (Employer of Record Model).

· Coordinate services with the financial Support Services provider, if the individual is self-directing services under the Employer of Record Model, including guidance on use of the Individual and Family Directed (Participant-Directed Budget) (Employer of Record Model).

• Skills
• Strong phone etiquette and communication skills, both verbal and written.
• Experience in client services with a focus on building relationships.
• Proficiency in cash handling and financial record management.
• Ability to type efficiently for documentation purposes.
• Multilingual capabilities are a plus, enhancing communication with diverse clientele.
• A solid understanding of the real estate market is preferred but not mandatory.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our Support Broker team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: On the road

Salary : $50,000