What are the responsibilities and job description for the Client Care position at GT Luxury Group?
Are you passionate about helping people and problem-solving? Do you thrive in a fast-paced environment and enjoy keeping things running smoothly?
We are seeking a highly organized and strong communicator to join our top-producing real estate team in North Jersey as a Client Care Specialist.
No prior real estate experience is required – we provide full training for the right candidate.
Responsibilities:
- Manage home buyers and sellers after a deal is signed, ensuring a smooth transaction from start to finish.
- Set clear expectations and keep clients informed about timelines, next steps, and deadlines.
- Negotiate price reductions, repairs, and other transaction issues with ease.
- Coordinate with attorneys, lenders, and agents to keep deals on track.
- Deliver a high-level client experience by providing exceptional support and guidance throughout the process.
Qualifications:
- Excellent communication skills to explain complex information clearly.
- Highly organized and detail-oriented with the ability to juggle multiple clients and deadlines.
- Able to think quickly and resolve issues to keep transactions on track.
- Comfortable with negotiations and willing to learn advanced techniques.
- Coachable and eager to learn, following structured processes and improving over time.
- Customer service mindset with a focus on delivering an outstanding experience.
- Self-motivated and proactive, able to work independently but thrive in a team environment.
- Technologically savvy, comfortable using CRM software, email, spreadsheets, and transaction management tools.
About Us:
At GT Luxury Group, we prioritize personal and professional development for everyone on our team. We invest in people, pushing them to grow, challenging them to be their best, and supporting them in building a career that aligns with their goals.
Success in this business isn't just about transactions; it's about mastering communication, leadership, and mindset skills that will serve you for a lifetime. We encourage our team to prioritize their personal growth, self-development, and overall well-being, because when we're at our best, we can deliver an unmatched client experience.
