Relief Sales and Service Representative

HIGHLIGHTS
Location: Seattle, WA
Position Type: Direct Hire
Hourly / Salary: Based on Experience
Residency Status: US Citizen or Green Card Holder ONLY

Our client is looking for a Relief Sales and Service Representative to join their team!

Job Description:

Maintaining long-term relationships, meeting sales goals, and ensuring customer satisfaction are at the forefront of your role. Additionally, your duties require a high level of organization and communication, as well as a proactive approach to managing both customer accounts and your own resources.

Primary Sales Responsibilities:

• Account Management: Serve as the main sales contact for assigned accounts, focusing on maintaining and growing customer relationships.
• Sales Goals: Meet or exceed daily, monthly, and quarterly sales targets.
• Sales Presentations: Conduct daily presentations to secure approval for new products, increase par levels, and recommend new items.
• Customer Relations: Build strong customer relationships through professionalism, courtesy, and reliable service. Probe for referrals with current customers and share with Business Development Representative.
• Lead Generation: Participate in sales blitzes to generate leads and set appointments, with or without a Business Development Representative (BDR) each month.
• Account Monitoring: Report any signs of potential account loss immediately to your manager.
• Account Profiles: Maintain accurate profiles in the handheld device and SYS PRO.
• Kit Management: Update kit contents in Accutrack to reflect agreed-upon items and par levels.
• Billing Requirements: Ensure billing exceeds the $75.00 minimum per stop.
• Daily Planning: Start each day with backup plans for additional accounts in case of unforeseen issues.
• Daily Stops: Maintain required average stops per day, ensuring all stops are recorded in the handheld device.
• Hours: Service day cannot end before 4:00PM unless ahead of quota for day and month. Manager must be called at end of day if daily quota is not met. (Be prepared to discuss with manager how the daily shortfall will be made up.)
• End-of-Day Reporting: Contact the manager if daily quotas are not met, and be prepared to discuss how shortfalls will be addressed.

• Independent Work: Restock and maintain customer first aid kits, ensuring compliance with inventory lists.
• Service Timing: Arrive at the first stop before 8:00 AM.
• Inventory Management: Follow inventory lists, increase quantities when necessary, and remove expired products prior to the first day of the month they expire. Show expired product to the contact person. Discard expired product away from customer premises.
• Kit Appearance: Maintain a "First Class Appearance" for all kits, including cleanliness inside and out and quality upgrades when necessary.
• Paperwork: Complete and double-check all necessary paperwork and transfer orders at the end of each day.
• Customer Feedback: Provide management with customer feedback on new items, changing needs, or concerns.
• Inventory Levels: Maintain accurate home and van inventory levels, adjusting as necessary.
• Will Calls: Ensure will calls are picked up before or after service hours.
• Office Presence: Avoid being in the office during servicing hours unless approved by your manager.
• Regulatory Knowledge: Understand and communicate Federal and State first aid requirements.
• Documentation: Retain signed customer packing slips and submit them to customer service monthly.
• Equipment Maintenance: Report any defective equipment immediately and maintain company vehicle in excellent condition. If I find my vehicle is in need of repair, (tires, engine light is on, transmission issues, etc.), I must contact my manager and report the concern immediately.
• Vehicle Inspections: Perform regular pre-trip inspections and report any repair needs immediately and maintain my vehicle maintenance log.
• Communication: Respond to phone calls and texts within 30 minutes and emails within 24 hours.
• Absence Planning: Prepare and submit a plan to meet your monthly quota when you have scheduled or unscheduled absences due to vacation, illness, etc. Include this plan with all vacation requests. Vacation requests must be received at least 14 days prior to the first day of PTO requested.
• Manager Communication: Overcommunicate/No surprises with your manager.