Sales and Service Representative

Sales and Service Representative
Location: Tacoma or Olympia, WA
Position Type: Direct Hire
Salary: (Based on Experience) $52,000 - $55,000 Bonus 
Residency Status: U.S. Citizen or Green Card Holder Only

Job Overview:
We are seeking a dedicated and self-driven Sales and Service Representative to join our team. The ideal candidate will be responsible for managing customer accounts, meeting sales targets, and ensuring customer satisfaction. This role requires a high degree of organization, effective communication, and a proactive approach to both sales and service delivery.

Key Responsibilities:

Sales Responsibilities:

• Serve as the primary sales contact for assigned customer accounts, focusing on relationship management and growth.
• Achieve or exceed daily, monthly, and quarterly sales targets.
• Conduct presentations to promote new products, increase par levels, and suggest additional items.
• Build and maintain strong customer relationships, providing excellent service and support.
• Actively generate leads through sales blitzes and appointments, both independently and with the support of a Business Development Representative (BDR).
• Monitor account activity and promptly report any signs of potential account loss to management.
• Maintain up-to-date customer profiles in the company’s systems, including handheld devices and SYS PRO.
• Ensure accurate kit management and inventory updates in Accutrack to reflect customer requirements.
• Ensure billing meets or exceeds the minimum $75.00 per stop requirement.
• Plan daily service routes efficiently, adjusting plans as necessary to ensure goals are met.
• Communicate with management regarding daily quotas, particularly when targets are not met.

Field Service Responsibilities:

• Independently restock and maintain customer first aid kits, ensuring compliance with inventory lists and regulatory requirements.
• Arrive at the first customer stop by 8:00 AM and complete all service visits within scheduled hours.
• Monitor inventory levels, restocking and removing expired products as necessary.
• Maintain the appearance and cleanliness of customer kits, making upgrades when necessary.
• Ensure all required paperwork is completed accurately at the end of each service day.
• Provide customer feedback to management regarding new product needs or concerns.
• Maintain accurate inventory levels for both home and van stock.
• Pick up "will calls" outside of service hours, when applicable.
• Limit office visits during service hours unless approved by management.
• Comply with Federal and State first aid requirements and document all services performed.
• Report defective equipment and maintain company vehicles in excellent condition.
• Perform regular vehicle inspections and maintain a vehicle maintenance log.
• Respond to calls and messages within 30 minutes and emails within 24 hours.
• Submit plans to meet monthly quotas when absent due to illness or vacation.

Qualifications:

• Previous sales or route-based experience is preferred.
• Strong background in account management with the ability to meet sales quotas.
• Physical capability to manage a demanding route with a significant amount of walking and lifting.
• Ability to work independently and manage time effectively.
• Strong communication skills and a customer-focused mindset.
• Knowledge of OSHA standards and safety regulations is a plus.
• Must be fully vaccinated against COVID-19.
• Must possess a valid driver’s license and maintain a clean driving record.
• Must be comfortable working in various environments, including offices, construction sites, retail stores, and warehouses.

Additional Information:

• The role involves substantial physical labor, including walking and carrying supplies.
• You will be provided with a fully stocked vehicle to begin your service route.
• The company requires employees to be tobacco-free.

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