What are the responsibilities and job description for the Technical Support Specialist macOS position at GTN Technical Staffing?

Job Description

Senior Service Desk Desktop Specialist

HIGHLIGHTS

Location : San Mateo, San Francisco, West Coast (Onsite / Hybrid)

Position Type : _

Contract

Hourly : $41.35 - $44.10

Residency Status : US Citizen or Green Card Holder ONLY

Our client is looking for a Senior Service Desk Desktop Specialist to join their team!

About the Position & Team :

Our client is seeking a Senior Desktop Support Specialist to join our Global Service Desk team. In this role, you’ll be a vital part of ensuring internal staff around the world stay productive and empowered, while also growing and refining your technical expertise. We’re looking for someone who thrives on solving problems, loves helping others, and has a genuine passion for IT and technology. If you’re excited about making a meaningful impact and working in a dynamic, collaborative environment, this role is for you.

This position is perfect for someone who is self-motivated, endlessly curious, and driven by a desire to learn and grow. You’ll have the freedom to take ownership of tasks, figure things out creatively, and implement innovative solutions—all while collaborating with a talented, mission-driven team. If you’re eager to help people, enthusiastic about technology, and ready to take on new challenges to make a difference, we’d love to hear from you.

What You’ll Do

Be the go-to person for internal staff, providing support via Slack, Jira Service Management, and email for both routine and advanced IT requests and incidents.

Solve technical challenges with creativity and resourcefulness, tackling issues related to hardware, software, and account access for both remote and on-site employees.

Own and resolve escalated problems, diving deep to identify root causes and implement long-term fixes.

Work with SaaS applications like Google Workspace, Slack, and Atlassian Suite to troubleshoot, manage, and improve user experiences.

Play an active role in onboarding and offboarding processes, ensuring seamless transitions for employees and protecting our client's assets.

Contribute to IT projects that involve new technologies, system upgrades, or process improvements—bringing your ideas and energy to the table.

Proactively identify ways to streamline processes or automate repetitive tasks, ensuring our team operates at its best.

Document solutions, share knowledge, and create resources that empower the team and users to succeed.

Mentor and support junior team members, fostering a culture of curiosity, growth, and collaboration.

What You’ll Bring

3 years of experience in IT support or a related technical role in an enterprise environment.

Strong knowledge of Windows and Mac operating systems, including troubleshooting common issues in enterprise setups.

Proficiency with SaaS applications like Google Workspace, Slack, and similar platforms, including administrative functions and aptitude to master new tools as needed

Self-motivation and a proactive approach—you take initiative, solve problems independently, and strive for excellence without needing someone to tell you what to do.

A positive, can-do attitude and the ability to keep a cool head when tackling challenging issues.

A knack for troubleshooting and problem-solving—you’re curious, creative, and persistent when it comes to finding solutions.

Excellent communication skills, with the ability to explain technical concepts to non-technical users in a clear and friendly way.

Attention to detail and a commitment to creating thorough documentation and resources.

Proactive initiative and a strong sense of ownership in resolving issues and completing projects.

Bonus Points For

ITIL 4 Foundations certification.

Experience with AV hardware and software.

Experience with Google Apps Manager (GAM) for Google Workspace.

Experience scripting to create IT automation.

We are GTN – The Go To Network"

Company Description

Who We Are

GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do

We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have

We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8 years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It

Our value

Company Description

Who We Are GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies. What We Do We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups. What Proof We Have We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8 years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services. Why People Want It Our value

Salary : $41 - $44

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