What are the responsibilities and job description for the Customer Solutions Representative position at GTT, LLC?
Job Title : Customer Solutions Representative
Contract Duration : 6 Months
Pay range : $23 - 26 / hr without benefits
Location : Albany, NY
Work Type : Hybrid, 1 day per week onsite. Monday through Friday 8 : 30 am - 3 pm (lunch excluded).
Job Purpose :
Customer Solutions Representative supports the Customer Energy Integration team's customer billing workstreams.
The successful candidate will complete tasks and billing assignments in the most efficient, cost-effective way to meet the program goals of distributed generation billing.
About Customer Energy Integration :
Customer Energy Integration (CEI) is the group of teams that manage the interconnection of customer-owned distributed electric generators and energy storage into the electric distribution grid.
The department is comprised of four complementary teams.
This position is on the NY Program Support team which handles customer billing setup and maintenance to ensure that customers are properly compensated for distributed generation.
Key Accountabilities :
Responsible for scheduling, coordination, and completion of billing tasks
Develop a working understanding of the applicable regulations and tariffs we operate under in order to provide assistance to both internal and external customers
Data extraction and reporting from various applications (Salesforce, PowerBi, Excel)
Identify billing deficiencies that may adversely impact customers
Customer Solutions Representative provides recommendations and assists in the implementation of corrective actions in order to improve the quality of billing performance
Reviews work for accuracy and ensure that all details are complete
Work closely with the billing team to identify improvement opportunities in billing and customer service
Provide regular performance updates at team Hubs
Develop and deliver on Key Performance Indicators (KPIs)
Monitor program trends and insights from customers and stakeholders to determine program drivers. Collaborate with internal and external partners to adjust program delivery practices to ensure best-in-class customer service
Knowledge & Experience Requirements :
An associate's degree plus 3 years of work experience is required
Professional and / or academic experience in renewable energy, customer billing, and / or customer service is preferred.
Proficiency in relevant software is required (e.g. Microsoft Office products – Excel, Word, PowerPoint, Teams) along with the ability to learn other programs and applications such as Salesforce, SAP, and the company's customer billing system
Professional verbal and written communication skills with demonstrable experience in applying them in a business setting
Customer service aptitude and attention to detail are required.
Demonstrated ability to meet deadlines and keep track of multiple tasks.
This is a hybrid role. You will be reporting to an office one day per week.
Must be able to work during the team's core business hours of 8 : 30 am – 3 pm, Monday through Friday (lunch excluded)
Occasional travel may be required.
Benefits :
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company :
Leading energy company serving millions of customers in New York and Massachusetts. Offers reliable electricity and gas delivery. Seeking enthusiastic individuals to join our team and help build a greener energy future.
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