What are the responsibilities and job description for the Help Desk Client Technician position at GTT, LLC?
Job Description
Job Description
Job Title : Help Desk Client Technician
Location : Augusta, ME
Position Type : Contract
Work Type : Hybrid
Job Description :
- Staff Service Desk queue to take incoming calls.
- Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
- Provides full user support for the agency's standard application software to meet user / agency needs.
- Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
- Demonstrate flexibility to move between different teams if the need arises.
- Tests and evaluates software and hardware products to determine applicability and value to agency operations.
- Ability to perform work requiring lifting a minimum of 50 lbs. and / or physical exertion may be required.
- Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
- Contribute to and help maintain a large knowledge base.
- Understanding of customer relationship best practices
- Demonstrated desire to exercise accountability in a professional manner.
- Demonstrated ability to respond to email and live messaging in a timely and effective manner.
- Understand the role of emotional intelligence in a technical service desk environment.
Top 3 Skills :
Contract Benefits :
About The Company :
25-17601 #gttjobs #LI-GTT #LI-Hybrid
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers
Awards
SIA’s Fastest Growing Staffing Firm : 2023 and 2015
SIA’s Best Staffing Firm to Work for : 2019 -2023
Inc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015
Randstad Preferred Supplier : 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist : 2015
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers Awards SIA’s Fastest Growing Staffing Firm : 2023 and 2015 SIA’s Best Staffing Firm to Work for : 2019 -2023 Inc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015 Randstad Preferred Supplier : 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist : 2015
