What are the responsibilities and job description for the Senior Data Center Operations Technician position at GTT, LLC?
Senior Technician - Data Center Operations
Position Summary
Position Description
Position Responsibilities
Qualifications
Experience
Education
Benefits:
24-07160
#gttjobs
- Duration: 3-month contract/right to hire
- Contract hourly pay rate up to $80/hr
- Direct Hire Salary after contract: $150k/year
- Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.
Position Summary
- Our client is seeking an experienced Senior Technician with a passion for troubleshooting and resolving a range of data center infrastructure issues including, but not limited to, hardware, fiber, networking, and related problems.
- The successful candidate will possess strong supervisory experience and outstanding customer service skills, with the ability to communicate effectively both orally and in writing.
- You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission while co-creating a culture of psychological safety and continuous improvement.
Position Description
- Senior Technician - Data Center Site Operations is responsible for executing operational objectives, policies, and procedures.
- As the Data Center Operations representative, you will manage projects, installations, testing, budgets, risks, and changes, ensuring the smooth functioning of our data center infrastructure.
- Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.
- The ideal candidate will demonstrate a strong aptitude for troubleshooting, improve effectiveness through process innovation, and take ownership of technical issues to drive resolution.
Position Responsibilities
- As a Senior Technician, you will:
- Participate in regular meetings with stakeholders to establish and maintain strong relationships
- Troubleshoot and resolve complex incident management issues, producing incident reports for further analysis
- Coordinate vendor procurement and contractual activities
- Ensure data center equipment maintenance meets industry standards
- Oversee operating budget and complex facilities projects, including project budget, schedule, and scope
- Implement strategies to proactively prevent potential problems and manage emergency and disaster mitigation
- Oversee commissioning processes and lead testing of existing and new equipment
- Successfully deliver projects on time, on budget, and within scope
- Communicate and collaborate effectively with external project teams and resources
- Identify stakeholders, review design packages, and select vendors
- Manage project deployment risks and forecast budget requirements
- Act as the Data Center Operations POC for site infrastructure initiatives
- Handle and resolve escalations while partnering with relevant stakeholders to deliver projects
- Write comprehensive RFPs for various projects
- Assist in budget management
- Develop and implement policies and procedures for essential operating protocols
- Prepare business plans and conduct data analysis of relevant reports
- Assign responsibilities to subordinates
- Conduct interviews and select candidates for employment
- Perform associate performance appraisals and recommend salary adjustments
- Counsel and coach associates and administer disciplinary action when necessary
- Install various hardware as required
- Complete/Oversee service orders in an accurate and timely manner
- Oversee routine operational maintenance support and hardware maintenance
- Respond to customer requests quickly and resolve technical problems effectively
- Oversee coordinated and scheduled maintenance activities with multiple parties in multiple locations, following standard procedures
- Coordinate with other technical teams to complete various tasks, requests, and/or projects
- Frequently lift or move equipment and material weighing up to 50 pounds for various needs
- Oversee planning, coordinating, and managing the technical aspects of projects related to the data center
- Identify and manage dependencies between these projects and other ongoing activities
- Lead and assist with all design aspects of the data center support systems and overall data center layout
- Effectively communicate design standards to internal and external project partners
- Find innovative solutions prior to and during the construction process to reduce costs without negative impacts on quality or reliability
- Engage in physical data center activities such as planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning
- Maintain service level agreements through the implementation of proactive issue detection and reporting
Qualifications
- Extensive experience in a 24/7/365 critical facility environment, including troubleshooting, management, and mentoring of skilled professionals
- Knowledge of EHS compliance requirements and experience with audits
- Understanding of power distribution and control systems, redundancy, resiliency, and protection
- Ability to manage change and influence cross-functionally
- Previous experience in people management is essential
- PM certification(s) are a plus
- FOA certification is a plus
- Strong communication skills, including effectively communicating the progress of programs/projects
- Demonstrated ability to influence and resolve challenging stakeholder situations
- Financial acumen with the ability to connect program objectives to financial results and manage project budgets effectively
- Must use and maintain personal protective equipment as required
- Ability to write concise and accurate reports
- Ability to appropriately escalate data center incidents and respond to alarms
- Communicate effectively with customers and internal staff
- Learn quickly and address issues as they arise in a Mission Critical 24×7 environment
- Schedule flexibility with the ability to work non-standard business hours
- Strong work ethic and accountability
- Ability to work independently and follow all escalation procedures regarding critical or emergency situations
- Ability to operate in and promote a rigorous process-driven team environment
- Ability to logically analyze and solve problems
- Ability to effectively multi-task while assisting customers and working on multiple projects
- Familiar with computer systems and software programs such as MS Word, Excel, and MS Outlook
- Ability to climb and balance
- Ability to stoop, kneel, crouch, bend, stretch, and crawl
- Must be comfortable working in a high-stress, fast-paced environment with shifting priorities
- Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
- Ability to lift up to 50 pounds
- Train and mentor Technicians through on-the-job training (OJT) and provide direct guidance on specific tasks (e.g., deployments, break/fix); may complete additional training to obtain or maintain relevant role certifications
- Proficiency in troubleshooting and diagnosing computer, server, and network hardware
- Proficiency in designing and leading infrastructure modification projects
- Proficiency with troubleshooting/installing/testing sophisticated circuits
- Proficiency in installing circuits requiring sophisticated fiber terminations
- Proficiency with installation, testing, and modification of cross-connects per documented procedures with accurate cable management
- Proficiency in installing low voltage cables in active data center environment
- Experience with opening and closing tasks within the ticketing system is highly preferred
- Experience with Hard Drive Sanitation Software (Blancco) is desired
- Proficiency in Microsoft Office Suite is preferred
- Experience with Network tools (Infoblox, Lantronix) is desired
- Experience with Azure DevOps is desired
- Experience with DCIM management software is preferred
- Experience with CAD/Visio is desired
- Experience with technical documentation creation
- Experience with Data Center equipment is preferred
- Experience with Client hardware troubleshooting including diagnosis and/or replacement, cybersecurity requirements, and client architecture is preferred
- Knowledge of DevOps methodologies and concepts is desired
- Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly
- Excellent research, decision-making, and organizational skills are required
- Excellent communication skills including spoken and written skills
- Proven analytical, evaluative, and problem-solving abilities
- Excellent customer-facing skills
- Familiarity with the following standards:
- Building Industry Consulting Service International (BICSI)
- Electronic Industries Alliance (EIA)
- Telecommunications Industry Association (TIA)
- National Electronic Code (NEC)
Experience
- 5 years of operations-related hands-on experience or equivalent work experience
Education
- Bachelor's Degree in Information Technology or related field, or equivalent experience
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
24-07160
#gttjobs
Salary : $150,000
