Senior IT Product Specialist

Job Title: Senior IT Product Specialist
Contract Duration: 10 Months
Pay range: $75 - 80/hr
Work Type: 100% remote
Location: Fairfield, CA

Top Things

• Worked with Broadcom, understanding of monitoring, self-starter

Job Description

• The IT Operations Tools team is responsible for the implementation and support for client's monitoring tools for networks, systems, and applications.
• Primary users of these tools are the client's ENOC, various operations teams, and emergency command centers (ITCC, PSPS, WSOC).
• Our client is implementing a new monitoring framework to support Networks, Systems, and AIOps/ML.
• The monitoring framework will be used to a limited scope of the client network and systems in 2020, with additional scope being added in 2021.
• In entirety, there are in excess of 15,000 network devices and 7,500 servers that will be monitored.
• This position will report to the Supervisor, IT Operations Tools, and be part of his team performing the implementation.
• The successful candidate must have a strong understanding of system monitoring and event management technologies associated with large-scale enterprise environments.
• They should have a wide variety of knowledge related to managing server equipment across a range of vendors (e.g. Windows, Linux) using enterprise-class monitoring tools.

Responsibilities
The successful candidate will be responsible for the following. The list is not all-inclusive and additional tasks may be assigned to the candidate.

• Installation and Configuration of system monitoring and AIOps tools.
• Administration – Monitor the general health of the system.
• Meet with System and application owners for new monitoring requirements.
• Provision monitoring for system-related devices (e.g. servers, physical/virtual/appliances)
• Configure tool integration with Remedy, APM, and SCOM.
• Provide client support and training.
• Project Issue Support – provide troubleshooting and support for system Monitoring tools. Log support tickets with vendors, install patches, and hotfixes.
• Vulnerability Management – Review and install new patches on servers.
• Transition Project / Build over to the Operations Team

Required Skills / Experience

• Proficient in Installation and Configuration of Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions.
• Proficient in supporting Broadcom (CA) Infrastructure Manager (UIM) for system monitoring including Windows and non-Windows (Linux, AIX)
• Proficient in Integrating Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions with other Broadcom solutions (DX Ops, DX NetOps, Spectrum, NFA, PM)
• Proficient in Integrating Broadcom (CA) Infrastructure Manager (UIM) and AIOps solutions with third-party: Remedy Service Desk
• Proficient in Planning for installation of Hardware, Software, Sizing, etc.
• Familiarity with Remedy – creating, working incident, change, and work order tickets.
• Certificate Management
• Familiarity with supporting monitoring tools for Linux, AIX, and Windows systems
• Work closely with Infrastructure and application teams (Windows, UNIX, Network, Application, etc.) & Broadcom (CA) Support.
• BA/BS in Computer Science, IT Networking, Security, or other related technical degree

Desired Skills / Experience

• 5 years experience directly supporting the administration of systems monitoring tools in a large enterprise environment
• 5 years experience directly supporting Broadcom (CA) Infrastructure Management (UIM) and AIOps solutions (Operational Intelligence).
• Proficient in utilizing and supporting IT Monitoring tools in a large enterprise environment.
• Proficient in supporting Broadcom (CA) Infrastructure Management (UIM) for system monitoring including Windows and non-Windows (Linux, AIX).
• Proficient in supporting and generating scripts in Broadcom (CA) Infrastructure Management (UIM) for End User Monitoring.
• Creating and maintaining alert integration between Broadcom (CA) Infrastructure Management (UIM) and/or AIOps.
• Managing product licenses.
• Proficient in reviewing and installation of new patches for applications.
• Knowledge of Python, PERL, Groovy, or other programming languages common to monitoring tools.

Equipment Required:

• Personal laptop. The client will only provide Citrix/VDI access.

Note:

• Open to local and non-local candidates

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About The Company:
Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community.

About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

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