Family Support Assistant

Family Support Assistant

Department: Health and Human Services                

Supervises: 0

Schedule:  Monday- Friday 8:30 a.m- 5 p.m

Compensation: $20.00 h/r full-time benefits                               

Summary: Provides program support to the staff at Guadalupe Centers Family Support Building. Administrative tasks include receptionist, performing pre-screening/intakes on clients, transferring incoming calls to appropriate departments, providing information and referrals, and providing administrative support to the VP of Health and Human Services.

Essential duties and responsibilities:  

• Operates phone system for Family Support Building, logging incoming calls and delegating to appropriate team members including Substance Use, Family Support, and Workforce Development
• Performs pre-screening/intakes and transfers to appropriate departments
• Provides information and referrals to incoming callers from the community
• Maintains ledger for clients referred to other providers/entities who are not in our catchment area
• Maintains spreadsheets of PTO/Vacation time for Family Support Building staff
• Maintain spreadsheet for GES Referrals/Assistance, AHAVA spreadsheet, and incoming calls
• Maintains daily phone log of incoming calls/returns calls and/or delegates staff member the call, provides client file support, copying, faxing, emailing communications
• Manages client sign-in sheets
• Prepares purchase orders for the accounting department for Villa West facility/operational expenses
• Inputs required client data into Management Information System MaacLink
• Assists Client with AHAVA registration packet
• Collaborates with all staff to support and enhance service delivery within respective program areas
• Provides administrative support to the VP of Health & Human Services
• Responsible for food pantry inventory/replenishment, daily temperature logs, and food pantry service delivery as needed
• Perform other related duties as assigned

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications: 

• High School Diploma or GED required
• One year of experience in a social service setting required
• Bilingual - English and Spanish oral/written required
• An Associate’s degree in Social Services or a related field and one year of Social Service experience preferred
• Medium to Expert in Microsoft Office and computer efficiency: Excel, Word, PowerPoint, Google docs
• The ability to handle confidential information
• Excellent interpersonal communication skills- Professionalism
• Team player -- people person
• Good oral and written communication skills and exceptional organizational skills
• Knowledge of community diversity and cultural dynamics.
• Ability to work in a non-judgmental way with a diverse range of people maintaining a respectful and inclusive culture.

Working Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.  Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

This position also requires regular talking and hearing. This job's specific vision abilities include close vision, such as reading handwritten or typed material and adjusting focus. Also, the position requires distance, color, peripheral, and depth perception vision abilities.  The position requires the individual to meet multiple demands from several people and interact with other staff.  The employee must stand, walk, use hands to finger, handle or feel; and reach with hands and arms. This job requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Equal Opportunity Employer:

GCI is committed to a policy of equal opportunity for all employees and applicants for employment without regard to race, religion, color, creed, ancestry, age, sex, gender, national origin, marital status, pregnancy, citizenship, disability, genetic information, veteran status, service member status or any other category protected by federal, state or local law. Preventing discrimination is the responsibility of every employee in the way employees treat and interact with one another. Therefore, GCI expects all work relations to be business-like and professional, free of bias, prejudice, harassment and/or discrimination.

GCI's policy of Equal Opportunity extends to all conditions of employment including, but not limited to, recruitment, hiring, placement, training, compensation, discipline, transfers, separation, layoff, recall, leave of absence and promotion. GCI will not tolerate any discrimination in the workplace, and it is expected that any employee who believes they  have been subjected to any practice that appears to be inconsistent with this policy will contact Human Resources.  Improper interference with the ability of GCI's employees to perform their expected job duties is not tolerated.