What are the responsibilities and job description for the PATIENT ACCESS REPRESENTATIVE position at Guadalupe Regional Medical Center?
Mon-Fri 6am-3pm
Mon- Fri 6 : 30pm-3 : 30pm
GRMC distinguishes itself from other health centers in many ways. We are a non-profit and the only city-county owned hospital in Texas. At GRMC, retaining and recruiting exceptional employees who treat each patient with warmth and compassion is our mission. Voted Best Place to Work from the Seguin Gazette 2015 – 2023, as well as named Top 100 Best Places to Work in Healthcare for 2019-2024 by Modern Healthcare , we’re an exceptional place to start or continue your healthcare career.
Purpose of Position
The primary purpose of this position is to register patients.
Scope of Responsibility
This position is responsible for patient-facing registration and associated tasks which include information collection and validation, requisitioning of orders and services, insurance verification, medical necessity screening, and collection of co-payments and associated paperwork. Additionally, this position will perform order entry, activate registrations, report admissions and transfers, c alling for authorizations for all hospital admissions and any other duties as assigned.
- High School diploma or equivalent
- Possess the ability to deal tactfully and harmoniously with customers, both internal and external, including but not limited to : coworkers, patients, patients family members, physicians, physician office staff and insurance company representatives
- Ability to use personal computers including knowledge of Microsoft office products
- Ability to work on multiple tasks with attention to detail, handle urgent tasks and exercise good independent judgment when necessary
- Good oral and written communication skills
- Working knowledge of basic medical terminology
- Spanish speaking preferred
- Two years experience in patient registration or closely related field preferred. Hospital patient registration or physician office scheduling / patient registration experience preferred, or bachelors / associate degree
