What are the responsibilities and job description for the Customer Service Representative position at Guarantee Trust Life Insurance Company?
Job Description
Guarantee Trust Life Insurance Company is a longstanding leader in life and accident & health (A&H) insurance. In business since 1936, Guarantee Trust Life Insurance Company was founded on the two fundamental principles of quality products and excellence in customer service.
Now is an ideal time to join the GTL team as we begin an exciting new chapter in our Omaha, Nebraska office! We have an outstanding opportunity for an experienced Customer Service Representative. We offer an incentivized full-time onsite work arrangement and every Friday is a half-day!
We are looking for talented individuals who are diligent, dedicated, customer focused, and want to build long lasting relationships. You will find challenge and reward in a culture of innovation, support and balance. We’ll give you the tools you need to bring your vision for success to life. Our collaborative environment is designed to support each of our team members, and our innovative resources and growth opportunities mean there’s always something new to learn here. We’re empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools. You’ll do all this in an environment of excellence and the highest ethical standards.
Summary Of Responsibilities
The Customer Service Representative handles incoming calls/chats from policyholders, insurance agents and providers. They provide information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible. This person provides this information by the use of various internal systems. Our goal is to make every caller feel they have made the right choice in selecting GTL to service all of their insurance needs.
Qualifications
Provided eligibility requirements are met employees will be eligible for the following benefits:
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Guarantee Trust Life Insurance Company is a longstanding leader in life and accident & health (A&H) insurance. In business since 1936, Guarantee Trust Life Insurance Company was founded on the two fundamental principles of quality products and excellence in customer service.
Now is an ideal time to join the GTL team as we begin an exciting new chapter in our Omaha, Nebraska office! We have an outstanding opportunity for an experienced Customer Service Representative. We offer an incentivized full-time onsite work arrangement and every Friday is a half-day!
We are looking for talented individuals who are diligent, dedicated, customer focused, and want to build long lasting relationships. You will find challenge and reward in a culture of innovation, support and balance. We’ll give you the tools you need to bring your vision for success to life. Our collaborative environment is designed to support each of our team members, and our innovative resources and growth opportunities mean there’s always something new to learn here. We’re empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools. You’ll do all this in an environment of excellence and the highest ethical standards.
Summary Of Responsibilities
The Customer Service Representative handles incoming calls/chats from policyholders, insurance agents and providers. They provide information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible. This person provides this information by the use of various internal systems. Our goal is to make every caller feel they have made the right choice in selecting GTL to service all of their insurance needs.
Qualifications
- Customer Service experience, call center preferred
- Experience in live chat and other digital communication channels preferred
- High school diploma or equivalent, 1-2 years of college preferred
- Able to work independently and within a team
- Excellent organizational and communication skills
- High level of attention to detail plus ability to navigate within multiple systems
- Experience with Microsoft Office Word
- Bilingual – Spanish a plus!
Provided eligibility requirements are met employees will be eligible for the following benefits:
- Medical
- Health Savings Account (including employer contribution)
- Dental
- Vision
- Basic Life Insurance (full premium paid by employer)
- Voluntary Employee, Spouse and Child Life Insurance
- Short-Term and Long-Term Disability
- Paid Holidays
- Paid time off including vacation, personal days, and sick time
- The amount of time off varies based on tenure and hours worked
- 401(k) and Profit-Sharing retirement plan
- The company matches contributions up to 2% provided the employee contributes a minimum of 3%
- The company may make a discretionary contribution to the Profit-Sharing plan
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