What are the responsibilities and job description for the ECM Case Manager position at Guaranteed Health?
Job Description
Job Description
At Guaranteed Health we are on a mission to change the death and dying experience and are incredibly passionate about improving end-of-life care. We partner with health plans, providers, and other risk-bearing entities to improve outcomes for their highest acuity patients by deploying a value-based and tech-forward care navigation service. We are looking for people to join us on our mission, who are similarly obsessed with patient experience and delivering excellence in care
We’re looking to find our founding ECM Case Manager for our MediCal programs in LA County.
As our first Case Manager, you will play an essential role in helping us transform end-of-care for our Partners’s patients and their loved ones. The ECM Case Manager will provide high quality case management to eligible patients with complex medical and social needs. In this vital role, the individual will perform outreach and engagement, conduct a comprehensive assessment with each patient, develop an individualized care plan, provide appropriate information and support regarding referrals and be the main support for patients throughout their participation in the program.
Salary - $25-$32 depending on experience
Care Manager Job Responsibilities :
Assess patient needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
Oversees the development of the patient care plans and supports SMART goal setting
Offer services where the patient resides, seeks care, or finds most easily accessible, including field-based services, office-based, or telehealth
Connect patient to other social services and supports that are needed
Identify and escalate clinical concerns
Advocate on behalf of the patient with health care professionals (e.g. PCP, etc.)
Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Care Navigation platform
Complete all documentation, including outcome measures within the timeframes established by the individual care plans
Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
Establishes and maintains effective working relationships with provider offices, County departments and other community agencies, and internal stakeholders related to care coordination for members, disease management, and health education
Provide mentorship and coaching to other members of the team
Education, Experience, and Licensing Requirements :
Willing and able to work Monday-Friday 8 : 30am-5 : 00pm, both in the field and remotely
2 years experience as a case manager
Working knowledge of government and community resources related to social determinants of health
Excellent oral and written communication skills
Positive interpersonal skills required
Clean driving record, valid driver's license, and reliable transportation
Must have general computer skills and a working knowledge of EMR / Care Management platforms
Compensation and Benefits :
At Guaranteed, full-time employees are eligible for a comprehensive benefits package including medical, dental, and vision insurance, unlimited PTO, 401k, and access to other exciting wellness benefits.
Guaranteed is a proud Equal Opportunity Employer. We recruit, train, and compensate our team members based on their qualifications. We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.
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Salary : $25 - $32
