What are the responsibilities and job description for the Operations Associate (CA) position at Guaranteed Health?
Job Description
Job Description
At Guaranteed Health we are on a mission to change the death and dying experience and are incredibly passionate about improving end-of-life care. We partner with health plans, providers, and other risk-bearing entities to improve outcomes for their highest acuity patients by deploying a value-based and tech-forward care navigation service. We are looking for people to join us on our mission, who are similarly obsessed with patient experience and delivering excellence in care
We’re looking to find our founding Associate, Market Operations role for our contracts and partnerships in California.
About the Role
As an Associate, Market Operations , you will play a critical role in supporting the operational success of healthcare partnerships in your assigned market. You will work closely with internal teams, provider partners, and contracted organizations to ensure smooth ongoing execution of market operations.
This role requires a strong operational mindset, data-driven problem-solving, and the ability to support key initiatives that improve patient care, financial performance, and provider engagement.
Salary - 75,000-90,000 depending on experience
Responsibilities
Oversee day-to-day market operations , ensuring efficient workflows and alignment with organizational goals.
Manage and support local teams , including care teams and administrative staff, ensuring they have the resources and guidance needed to deliver high-quality care.
Monitor caseloads to ensure patients are receiving timely, appropriate care while balancing workforce capacity.
Support revenue cycle management (RCM) processes , including tracking claims, identifying reimbursement issues, and collaborating with finance teams to ensure accurate billing and collections.
Assist in tracking market performance , analyzing key performance indicators (KPIs) to identify trends, challenges, and opportunities for improvement.
Build and maintain strong relationships with contracted partners , acting as a key contact for operational needs and issue resolution.
Collaborate with cross-functional teams —including analytics, clinical operations, and implementation—to ensure operational efficiency and success.
Attend and contribute to provider and internal meetings , ensuring clear communication, strategic alignment, and accountability.
Monitor compliance with contractual agreements , ensuring that all operational requirements and performance benchmarks are met.
Assist in implementing and optimizing processes to improve market performance, provider satisfaction, and patient outcomes.
Contribute to market expansion efforts by identifying operational gaps and recommending scalable solutions.
Minimum Qualifications
3 years of experience in healthcare administration, operations, or a related field.
Bachelor’s degree in Business Administration, Healthcare Administration, Public Health, or a related field.
Experience in day-to-day healthcare operations, including team coordination, workflow management, or provider support.
Strong analytical skills with the ability to interpret data and support decision-making.
Ability to travel up to 50% for partner meetings, team retreats, and other organizational needs.
Preferred Qualifications
Experience working with provider groups, health plans, or other healthcare organizations.
Familiarity with hospice, palliative care, or end-of-life services is a plus.
Understanding of revenue cycle management (RCM) and financial processes within healthcare operations.
Strong project management skills with the ability to handle multiple priorities in a fast-paced environment.
Excellent communication and relationship-building skills to engage with both internal and external stakeholders.
Guaranteed is a proud Equal Opportunity Employer. We recruit, train, and compensate our team members based on their qualifications. We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.
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