What are the responsibilities and job description for the Marketing Account Manager position at Guaranteed Rate?
About Guaranteed Rate Companies:
We’re Guaranteed Rate, the 3rd-largest retail mortgage company in the U.S.—and aiming to be #1. We’re dedicated to the idea that belief makes anything possible. In 22 years we’ve gone from start-up to funding more than $100 billion in a single year. Our family is 11,000 people driven to making getting a mortgage the easiest part of the homebuying process. We hire the best people and have the industry’s best technology. (We invented the Digital Mortgage and work every day to create more leading-edge tech). Our HQ is in Chicago, but we’re in every state in more than 850 offices, working to make the dream of homeownership a reality for tens of thousands of people every year. Believe you’d be perfect here? We believe it too, and would love to hear from you.
What's the Role?
You’ll be a member of the Marketing Department, which functions as an internal agency – including copywriters, designers, video producers, event specialists, social media experts and so much more. Your team consists of other Account Managers and a few Account Coordinators.
Pay Range: 55-65k
Hybrid: In Office 2-3 days a week
We’re just going to give it to you straight – as an Account Manager with unparalleled customer service, you will
Work directly with Loan Officers (LOs) and their teams to help identify marketing opportunities to grow their business.
Serve as an Account Manager for marketing requests and questions for the LOs in your assigned territory, including the intake of custom collateral requests (i.e. postcards, flyers, print/online ads, listing sheets, etc.)
Act as a liaison between the LO and our Creative Team to complete work that meets LO expectations, while continually providing updates to your LO on progress.
Facilitate proactive, routine outreach and capture trends or unique needs.
Deliver excellent customer service to your LOs.
Proactively manage your day to ensure action items for other team members are completed on time in order to meet client expectations, anticipate the implications, and capture next steps during meetings.
Must be able to deliver a clear, concise and accurate message, written verbal.
Drive the utilization of our CRM and Marketing platform with your LOs – from training new LOs on its use to integrating best practices.
Here’s what you’ll need to bring to the table:
A bachelor’s degree with 2-5 year’s applicable experience with account management and customer service.
You are an extraordinary communicator – both written and verbal – with unsurpassed listening skills to boot.
Heavy project management and organizational skills – ya gotta have’em – it’s a must.
It’s the 21st Century, you should know the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
You’re positive and love spreading good vibes – you know how to get a finicky customer to see the light!
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
We’re Guaranteed Rate, the 3rd-largest retail mortgage company in the U.S.—and aiming to be #1. We’re dedicated to the idea that belief makes anything possible. In 22 years we’ve gone from start-up to funding more than $100 billion in a single year. Our family is 11,000 people driven to making getting a mortgage the easiest part of the homebuying process. We hire the best people and have the industry’s best technology. (We invented the Digital Mortgage and work every day to create more leading-edge tech). Our HQ is in Chicago, but we’re in every state in more than 850 offices, working to make the dream of homeownership a reality for tens of thousands of people every year. Believe you’d be perfect here? We believe it too, and would love to hear from you.
What's the Role?
You’ll be a member of the Marketing Department, which functions as an internal agency – including copywriters, designers, video producers, event specialists, social media experts and so much more. Your team consists of other Account Managers and a few Account Coordinators.
Pay Range: 55-65k
Hybrid: In Office 2-3 days a week
We’re just going to give it to you straight – as an Account Manager with unparalleled customer service, you will
Work directly with Loan Officers (LOs) and their teams to help identify marketing opportunities to grow their business.
Serve as an Account Manager for marketing requests and questions for the LOs in your assigned territory, including the intake of custom collateral requests (i.e. postcards, flyers, print/online ads, listing sheets, etc.)
Act as a liaison between the LO and our Creative Team to complete work that meets LO expectations, while continually providing updates to your LO on progress.
Facilitate proactive, routine outreach and capture trends or unique needs.
Deliver excellent customer service to your LOs.
Proactively manage your day to ensure action items for other team members are completed on time in order to meet client expectations, anticipate the implications, and capture next steps during meetings.
Must be able to deliver a clear, concise and accurate message, written verbal.
Drive the utilization of our CRM and Marketing platform with your LOs – from training new LOs on its use to integrating best practices.
Here’s what you’ll need to bring to the table:
A bachelor’s degree with 2-5 year’s applicable experience with account management and customer service.
You are an extraordinary communicator – both written and verbal – with unsurpassed listening skills to boot.
Heavy project management and organizational skills – ya gotta have’em – it’s a must.
It’s the 21st Century, you should know the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
You’re positive and love spreading good vibes – you know how to get a finicky customer to see the light!
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
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